Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • May 27, 2016 at 11:20 am #639218
    carine113

    Hello,

    I had an image widget on my site (sidebar), one day and the next it disappeared. Everything is up to date. I don’t understand what happened. And when I try to reload the image into the widget, nothing happens. I have download several difference image widgets to see if any worked. But no.

    Any thoughts on how to fix this?

    Thanks
    Carine

    May 28, 2016 at 5:03 am #639655
    Ismael

    Hey Carine,

    Thank you for using Enfold.

    Please post us your login credentials (in the “private data” field), so we can take a look at the settings:

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Make sure that you have the latest version of the theme (3.5.4) and WordPress (4.5.2).

    Best regards,
    Ismael

    May 29, 2016 at 3:53 am #639888
    carine113

    Thank you, Ismael.

    I added my credentials to my private data area. I believe that I have the latest version of everything, but I will double check. I have noticed that the other widgets on my home page isn’t working either. And my social icons aren’t working too.

    Thanks for all your help.

    • This reply was modified 9 years, 5 months ago by carine113.
    May 30, 2016 at 8:15 am #640166
    Vinay

    Hi,

    I’m not sure why the 3rd part widget is not working. I have added your image in the sidebar using the builtin text widget. please check the about page or the screenshot in private.

    Best regards,
    Vinay

    May 30, 2016 at 11:54 pm #640638
    carine113

    HI Vinay,

    Thank you, the text option worked. However, the widget situation is still problematic because I can’t use any other widgets, like my magic box, and my social media icons have disappeared. When you looked my site, did everything seem ok?

    Thanks again,
    Carine

    June 1, 2016 at 4:08 am #641159
    Ismael

    Hi,

    I’m sorry but we don’t provide support for third party plugins as stated on our support policy. Please contact the plugin author for more info regarding the issue. The “Image Widget” plugin can be replaced with the default text widget.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.