Viewing 4 posts - 1 through 4 (of 4 total)
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  • August 22, 2024 at 10:18 am #1465155
    Martin

    Hello,

    a customer’s media data is not displayed when he uploads the image. This means he cannot adjust the size after selecting the image. But it works on my computer. Enfold is up to date. Customer is registered as admin like me.
    What could it be?

    best regards,
    Martin

    Galerie

    https://img.savvyify.com/image/image001.91dsn

    • This topic was modified 1 month, 1 week ago by Martin.
    • This topic was modified 1 month, 1 week ago by Martin.
    August 22, 2024 at 11:45 am #1465162
    Rikard

    Hey Martin,

    Please ask you client to check in a different browser, or a private/incognito browser window.

    Best regards,
    Rikard

    August 23, 2024 at 9:50 am #1465220
    Martin

    The customer and I misunderstood each other. She tried it with a slider and the image information is not displayed there. Please excuse the problem, the problem was a misunderstanding

    August 23, 2024 at 12:28 pm #1465234
    Rikard

    Hi,

    Thanks for letting us know. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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