Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • October 28, 2013 at 11:38 am #181522
    bvs

    Good morning,

    I recently put this post up: https://kriesi.at/support/topic/incons-in-sliders-and-icon-boxes-not-showing/#post-175633
    After the update, the problem remains.

    Thanks in advance for your reply.
    Brenda

    October 28, 2013 at 3:21 pm #181619
    Yigit

    Hi formativnet!

    Icons display fine on my end on the page you have posted in the other topic. Please flush your browser cache and setting if you are using any cache plugin and check your website once again.

    Cheers!
    Yigit

    October 28, 2013 at 3:49 pm #181640
    bvs

    Hi Yigit,

    I had already tried that, it doesn’t make a difference. It is the same on every computer I try, which is very weird if everything looks okay on your screen.

    It’s actually worse than before, since we updated it. None of the system icons are now showing. Before, the ones in the icon list (content element) were visible, as was the magnifying glass next to the search bar on the top navigation. These have now disappeared too, and I noticed that some graphics are out of alignment on a few pages.

    Is there anything else you can advise?

    Many thanks,
    Brenda

    October 28, 2013 at 5:07 pm #181667
    Yigit

    Hey!

    Can you post a screenshot? And please confirm that this is the website we should be checking http://tinyurl.com/q35afct

    Best regards,
    Yigit

    October 28, 2013 at 6:29 pm #181698
    bvs

    See below images, with added highlights, in case it’s not clear…
    Yes, that is the page, or any page of our website.

    Example of search on homepage
    Soft skills page

    It might be a completely stupid question, but could it have something to do with the fact that the WP URL is different than the site URL? My provider says it isn’t and that it’s not a server problem…I am not an expert on these things so I don’t know. I really appreciate your help.

    Thanks,
    Brenda

    • This reply was modified 11 years, 1 month ago by bvs.
    October 28, 2013 at 6:38 pm #181704
    Yigit

    Hi!

    Please refer to Kriesi’s post here https://kriesi.at/support/topic/icons-still-not-working-in-firefox-and-ie/#post-173204
    Actually as far as i know it was already added in update but check once again and let us know if issue remains

    Best regards,
    Yigit

    November 5, 2013 at 10:50 am #184717
    bvs

    Good morning,

    Unfortunately, the icons are still not showing correctly.

    IE doesn’t show any of the icons.
    Firefox displays a funny looking graphic instead of the icon.
    Safari displays the icons normally.

    Do you have further ideas or suggestions? I can give you FTP access if you need to investigate further.

    Thanks,
    Brenda

    November 5, 2013 at 3:24 pm #184777
    bvs

    Hi again,

    A quick update.

    It’s working as it should. It was server related. Just as I thought (famous last words).
    Thanks for your help.

    Regards,
    Brenda

    November 5, 2013 at 3:30 pm #184779
    Yigit

    Hi!

    Glad it is working now! Let us know if you have any other questions or issues :)

    Best regards,
    Yigit

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘Icons not displaying after update’ is closed to new replies.