Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • July 15, 2018 at 9:16 pm #985749
    TriadPride

    We asked on Envato, you replied that we should open a ticket here. We tried your suggestions from

    Please refer to this post – https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes- and if that does not help, please start a thread on our support forum – https://kriesi.at/support/ so we can look into it :)

    Doing that didn’t resolve the issue. We edited .htaccess (and set it back after it didn’t help). The link to the site and admin access is provided below.

    July 17, 2018 at 8:30 pm #986619
    Basilis

    Hey TriadPride,

    Not sure what is the question, can you please follow up?

    Best regards,
    Basilis

    July 17, 2018 at 8:48 pm #986631
    TriadPride

    We asked a question at Theme Forest and you asked us to enter a ticket into your support system, which we did. After the update, many images were missing. You sent a support thread, we tried it (edited htaccess) and it didn’t work. We set the htaccess back to the original. You asked for a login to the site to fix it and we provided it in this ticket thread. Can you fix the site after the theme update?

    July 18, 2018 at 2:36 pm #986989
    Victoria

    Hi TriadPride,

    Best regards,
    Victoria

    July 19, 2018 at 7:44 pm #987604
    TriadPride

    See the htaccess file.

    July 20, 2018 at 10:40 pm #988057
    Basilis

    Hi,

    Could you revert the basic htaccess file of WordPress so we can see based on what what is going on?

    Best regards,
    Basilis

    July 21, 2018 at 8:50 pm #988216
    TriadPride

    My programmer asks:
    If they mean the original .htaccess file before adding their code, that is what is there now. I wonder if they want just a plain file without all the Wordfence stuff in it? That would be the only two things I can think of that they mean.

    July 22, 2018 at 11:17 am #988322
    Victoria

    Hi TriadPride,

    Can you please disable iThemes Security Pro and see if the issue remain?

    Best regards,
    Victoria

    July 23, 2018 at 10:54 pm #988953
    TriadPride

    iThemes Security Pro is now disabled…and the icons are still not there

    July 24, 2018 at 11:30 pm #989431
    Basilis

    Hi,

    Can you please share FTP access?

    Best regards,
    Basilis

    July 24, 2018 at 11:57 pm #989446
    TriadPride
    This reply has been marked as private.
    July 27, 2018 at 10:11 am #990602
    Yigit

    Hi,

    I went to /enfold/config-templatebuilder/avia-template-builder/assets/fonts/ and deleted all files inside it and reuploaded them and that helped. Files were probably corrupted and overwriting them fix it.

    Please review your website

    Best regards,
    Yigit

    July 27, 2018 at 4:51 pm #990776
    TriadPride

    I think that fixed the problem. Our programmer reports that he can see the images that were missing. Thank you for your really superior and determined help in fixing this site.

    July 27, 2018 at 4:53 pm #990777
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Enjoy your weekend!

    Best regards,
    Yigit

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘Icons missing after update’ is closed to new replies.