Viewing 10 posts - 1 through 10 (of 10 total)
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  • November 17, 2021 at 5:06 pm #1329364
    CPM_usa

    Hello,

    Last week all the pictures disappeared from our site, and it was due to a code that was injected into our site that created the problem. Our service provider has fixed the issue, however ever since that day our avia layout builder has been missing images and icons on the menu block.

    View post on imgur.com

    November 18, 2021 at 5:44 am #1329428
    Rikard

    Hey CPM_usa,

    Thanks for the login details. The 2FA is stopping the login though, could you share that in private as well please?

    Best regards,
    Rikard

    December 1, 2021 at 5:52 pm #1331201
    CPM_usa

    Hi,

    Sorry for the delay, please see below!

    December 2, 2021 at 2:54 am #1331240
    Rikard

    Hi,

    Thanks for the update. Why is your site URL and WordPress location different on the page in private?

    Best regards,
    Rikard

    December 2, 2021 at 3:13 pm #1331319
    CPM_usa

    We inherited that from the previous manager here, and how they set up the site in the back-end.
    So they configured a redirection that when people type –> chosenpeople.com it would direct them to chosenpeople.com/site

    December 3, 2021 at 3:50 am #1331377
    Rikard

    Hi,

    Thanks for the update. I’m not sure if the redirect is the problem or not, could you try removing it temporarily to see if that makes any difference please? Also try changing the site address to https://www.chosenpeople.com/.

    Best regards,
    Rikard

    December 8, 2021 at 7:57 pm #1332025
    CPM_usa

    Hi,

    Our site has always been that way, so I don’t think that would be the problem. This problem started when our site went down last month.

    December 9, 2021 at 5:53 am #1332057
    Rikard

    Hi,

    Thanks for the update, so what do you think the problem is?

    Best regards,
    Rikard

    December 14, 2021 at 3:42 pm #1332807
    CPM_usa

    ” I’m not sure if the redirect is the problem or not, could you try removing it temporarily to see if that makes any difference please? Also try changing the site address to https://www.chosenpeople.com/. ”

    Doing this change is not a simple change to us, the CPM site is a massive site and “removing it” will cripple us. We have hundreds of redirects that have /site and as a non-profit this season is very busy and having the website down will be detrimental.

    This “missing icons” only happened a few days after we did the update to the latest version (4.8.8).

    December 15, 2021 at 8:54 am #1332898
    Rikard

    Hi,

    Thanks for the update. If you don’t want to experiment with your live site, then please copy it to a staging site and make the change there. We haven’t had any reports from other users having the same problem on the version you are running, and we can’t reproduce it on test installations either. It is therefor likely that the problem is local to your site.

    Best regards,
    Rikard

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