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Posts
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Please, am having too many problems with this theme….now my icons have VANISHED….annoying small boxes show in place, can we fix this please ASAP…..getting frustrated people, c’mon, please help ASAP
Hey Paul maina Njuguna,
Could you please clear the cache, check again and get back to us.
For technical support please register here kriesi.at/support/register with your item purchase code .
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
Victoriano one answers me on your support, tried last time, no one helped…any ideas why?
Hi!
Icons show up fine on my end as well.
Also, i checked your profile, but it seems like you have not started any thread yet – https://kriesi.at/support/profile/focii2011/topics/You can login then go to Enfold sub forum to start new threads.
Regards,
Yigitwas it http://www.redesignedminds.com, you checked Yigit? icons are there? let me know pliz
mine doestnt show icons, see here please:
https://ibb.co/mZwRYU
anyway to fix it please Victoria and Yigit?even in icognito window, it is shows no icons, i don’t get it…even with no cache, shows no icons, but why?
also strange thing, when i log in to my wordpress site template to make changes, the icons appear when am logged in, WHEN LOGGED OUT, POOFFF..all vanish on me,,,any help here?
Hi Paul maina Njuguna,
Icons work in Chrome, Safari and FF on a Mac.
Which browser are you using?Could you please clear the cache, check again and on another computer and get back to us.
Best regards,
Victoriain chrome.I.E,
on mobile, everywhere and anywhere, and cache is not problem, coz even incognito window, no icons are presentand you said mac, am not on mac, am on windows PC
Hi,
I checked your site on PC and the icons show up fine.
You may not see the changes until the cached files are cleared in your browser.
Please perform the below steps to clear the browser cache:
1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.
Best regards,
Vinayok buddy Vinay, let me try it
Hi,
Thanks for the feedback. Please let us know if you have any luck with Vinays suggestion or not.
Best regards,
Rikardman Rikard and Vinay, it did not work… Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.
yep, nothing, still no icons, any help my friends?
Hi,
If you notice that font files aren’t loading correctly, or receive the following error in the browser console then you need to modify your server configuration.
This is because web fonts are subject to Cross-Origin Resource Sharing (CORS). CORS is a way for a remote host to control access to certain types of resources.
To resolve this issue you need to ensure that your server is sending the correct Access-Control-Allow-Origin header when font files are requested. If you’re unable to modify your server configuration please contact your web host and link them to this post.
Apache server
Add the following block to your .htaccess file:<FilesMatch ".(eot|otf|ttf|woff|woff2)"> Header set Access-Control-Allow-Origin "*" </FilesMatch>Nginx server
Add the following location block to your virtual host file (usually within the server directive) and reload Nginx:location ~* \.(eot|otf|ttf|woff|woff2)$ { add_header Access-Control-Allow-Origin *; }Another user reported a similar issue recently here and it was cors related: https://kriesi.at/support/topic/cdn-issue-w-wp-rocket-enfold/
Best regards,
Dude
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