Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 13, 2017 at 1:10 pm #759973
    rolence1

    Hi, everyone

    I got a problem on Iconfont Manager. First I go to Fontello website download my custom icon font pack, and use enfold Iconfont Manager to upload the icon font pack. But I got a error msg: “Couldn’t add the font because the server didn’t respond. Please reload the page, then try again”.

    Then I search forum and find this post have the same problem: https://kriesi.at/support/topic/icon-font-manager-3/

    I have the same error message from debug mode: “PHP Fatal error: Class ‘ZipArchive’ not found in /home/rolence/public_html/jennifer/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 117”.

    I go to check my web server phpinfo (http://www.beautyseeker.net/jennifer/phpinfo.php) to check “ZipArchieve” is enabled or not. It seems already enabled from my phpinfo page.

    So now I can’t figure out where the problem is? or I miss something?

    Hope anyone can help? Thanks!!

    March 15, 2017 at 12:12 pm #761344
    Yigit

    Hey rolence1,

    You are currently using an older version of the theme. Please update Enfold to the latest version 4.0.2 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

    Best regards,
    Yigit

    March 16, 2017 at 11:06 am #761826
    rolence1

    Hi, Yigit

    Thanks for your reply. I updated Enfold from version 3.8 to 4.0.2, and refresh browser cache few times. But the same error shows as before. (sigh)

    Is there have other way to solve this issue? Thanks ~

    March 16, 2017 at 1:19 pm #761873
    Yigit

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    March 17, 2017 at 5:23 am #762320
    rolence1

    Hi, Yigit

    Thanks for your help. These are the website login info.

    March 21, 2017 at 7:08 am #764035
    Ismael

    Hi,

    Please ask your hosting provider to enable the ZipArchive php extension in your server. Or if you have access to the php.ini file, look for this line.

    ;extension=php_zip.dll

    .. replace it with:

    extension=php_zip.dll

    Restart your server. What is the current PHP version? Make sure that it is 5.6 or later.

    Best regards,
    Ismael

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