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  • August 14, 2016 at 7:41 pm #672398
    ramonolivencia

    I´m trying to upload a Fontello icon zip file via the Iconfont Manager Import/Export feature but I´m getting the following error message: “Couldn’t add the font because the server didn’t respond. Please reload the page, then try again”. So, I reloaded and tried again with no luck. I then called GoDaddy, my web hosting company, they tried to upload other files without any problems, so we don´t know what´s causing the problem. Any advice? Thanks.

    August 16, 2016 at 4:25 am #672954
    Rikard

    Hi ramonolivencia,

    Thanks for the login details, could you upload the archive to somewhere where we can access it so that we can try from our end please?

    Thanks,
    Rikard

    August 16, 2016 at 6:58 am #673022
    ramonolivencia

    Hi Rikard,

    I just copied the link in the private content section below.

    Thanks,

    Ramon

    August 19, 2016 at 7:16 am #674540
    Ismael

    Hi,

    Please check the folder and file permission of your WP installation. https://codex.wordpress.org/Changing_File_Permissions#Permission_Scheme_for_WordPress

    Best regards,
    Ismael

    May 31, 2017 at 2:16 pm #802014
    mytechnology

    I ‘ve Face same problem on live server. on local server it works fine, I just move my wordpress website to live and upload the theme setting file its working fine, but custom Fontello icon fonts are not installed . following message appear after selecting zip file
    Couldn’t add the font because the server didn’t respond.
    Please reload the page, then try again

    Enfold theme version: 4.0.2
    PHP version: 5.6.30
    Server version: 5.6.35 – MySQL Community Server
    I’ve try many solutions provided on kriesi. but failed. i’m so worried , Please help me.
    Thanks

    • This reply was modified 7 years, 6 months ago by mytechnology.
    May 31, 2017 at 11:49 pm #802263
    Nikko

    Hi,

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    Best regards,
    Nikko

    June 1, 2017 at 1:32 pm #802533
    amanda007

    Hi,
    I’m having this same issue and my site is already up to date. What’s the next thing I should try?

    June 1, 2017 at 2:30 pm #802555
    Nikko

    Hi,

    Can you give us ftp access? so we can try to debug it.

    Best regards,
    Nikko

    June 1, 2017 at 2:46 pm #802559
    amanda007

    Hi Nikko,
    I sure can.

    June 2, 2017 at 2:17 pm #803031
    Nikko

    Hi,

    I have tried to access your ftp but it’s giving me this error (see Private Content)

    Best regards,
    Nikko

    June 2, 2017 at 2:32 pm #803040
    amanda007

    Hi Nikko,

    How do I see the error? I can’t see anything.

    June 2, 2017 at 3:45 pm #803065
    amanda007

    I think the issue might be the ftp address I gave you. Try this instead. Also, you’ll need to connect via SFTP.

    June 2, 2017 at 8:18 pm #803190
    Nikko

    Hi,

    Thanks I have accessed it, I have enabled debug and found this error:

    [02-Jun-2017 18:14:24 UTC] PHP Fatal error:  Class 'ZipArchive' not found in /home/actprev/public_html/act/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 114

    Can you try the solution here: https://stackoverflow.com/questions/3872555/fatal-error-class-ziparchive-not-found-in
    Zip extension needs to be installed. Hope this helps :)

    Best regards,
    Nikko

    June 6, 2017 at 12:57 am #804243
    amanda007

    That worked, thank you!

    June 6, 2017 at 6:43 am #804321
    Nikko

    Hi,

    Glad we could helped. Thanks for using Enfold :)

    Best regards,
    Nikko

    June 22, 2017 at 6:41 pm #811741
    nimbusworks

    Hi,

    I’m facing the same problem but php-zip has been enabled. Here is my error message, how can I fix it?

    [21-Jun-2017 18:21:01 UTC] PHP Warning: include(): Failed opening ‘/home2/nimbuswo/public_html/arcobaleno/2017/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/fonts/charmap.php’ for inclusion (include_path=’.:/opt/php70/lib/php’) in /home2/nimbuswo/public_html/arcobaleno/2017/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 488

    June 23, 2017 at 4:13 am #811928
    nimbusworks

    I would like to use these icon pack;

    June 23, 2017 at 4:33 am #811933
    Nikko

    Hi,

    I have checked on the link you gave however the format available there is: Vector icon (SVG & EPS), PNG and PSD, unfortunately we can’t use them as fonts, however you use the png files as image.

    Best regards,
    Nikko

    June 23, 2017 at 5:14 am #811942
    nimbusworks

    In this case, what icon file format type can I use?

    June 23, 2017 at 5:38 am #811950
    Nikko

    Hi,

    It should be same as this one: http://imgur.com/a/vXkmZ

    Best regards,
    Nikko

    June 23, 2017 at 5:43 am #811954
    nimbusworks

    Thank you. I got it.

    September 10, 2017 at 2:46 am #850026
    sky19er

    I’m getting the same error on http://dev.sustainablelandscapessd.org/ — you need my FTP info to troubleshoot it?

    September 10, 2017 at 3:35 pm #850126
    Nikko

    Hi sky19er ,

    Please try to create a new thread and post the temporary admin details. Just post it in private content so it is visible only to the thread creator and the moderators. Also you can put the link to this thread on the newly created thread so we can use as reference.

    Best regards,
    Nikko

    May 21, 2018 at 1:38 pm #959747
    satyenb

    Hi, I am facing the same issue with my website. I repeatedly get the same error. Please help!
    Thanks in advance.

    May 22, 2018 at 7:54 am #960166
    Nikko

    Hi satyenb,

    Please try to create a new thread and post the temporary admin details so we can check it further and try to fix it. Just post it in private content so it is visible only to the thread creator and the moderators. Also you can put the link to this thread on the newly created thread so we can use as reference.

    Best regards,
    Nikko

    July 17, 2018 at 2:56 pm #986455
    Roberto F.
    This reply has been marked as private.
    July 19, 2018 at 10:53 am #987329
    Nikko

    Hi Roberto F,

    Please try to create a new thread and post the temporary admin details so we can check it further since we can’t check it in the front of your site.
    Post it in private content so it is visible only to the thread creator and the moderators. Also you can put the link to this thread on the newly created thread so we can use as reference.

    Best regards,
    Nikko

    July 19, 2018 at 4:22 pm #987465
    Roberto F.

    Thanks Nikko I solved the problem: it was an host setting that disabled the zip extension… Thanks again.

    July 21, 2018 at 4:40 am #988102
    Rikard

    Hi Roberto,

    Great, glad you found the problem and thanks for sharing.

    Best regards,
    Rikard

    March 11, 2019 at 8:25 pm #1077461
    mgiannotta

    I just updated to 4.5 and STILL getting this…. Why is this theme getting increasingly frustrating!? (Im not a webdesigner, I dont speak web design langauge). Someone please help.

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  • The topic ‘Iconfont Manager Error "Couldn’t add the font because the server didn’t respond"’ is closed to new replies.