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  • January 29, 2014 at 5:53 pm #216511
    riweb

    Hi,

    Some iconbox icons are not displaying correctly and instead are displaying as an empty square box.

    When I update the theme they seem to work but updating causes my site different issues so I do not wish to update at this time.

    Please could you advise where these graphics are within the theme files so I can update just these files which should fix the issue?

    My site is http://www.ri-web.com

    Thanks,
    Ryan

    January 29, 2014 at 5:58 pm #216516
    Yigit

    Hey riweb!

    I have checked your website on Chrome, Firefox and IE on Win7 and it does look fine on my end. Please see screenshot here http://i.imgur.com/ONSbZ5C.jpg
    Which browser and OS are you using? and can you post a screenshot of the issue?

    Cheers!
    Yigit

    January 29, 2014 at 6:06 pm #216524
    riweb

    Hi,

    Just tested in main browsers:

    Screenshot: http://www.ri-web.com/images/icons.jpg

    Chrome: Not working
    Safari: Not working
    IE: Working
    Firefox: Working
    Opera: Working

    I’m running Windows 8.

    Any idea why it’s not working in certain browsers?

    Ryan

    January 31, 2014 at 9:33 pm #217652
    Devin

    Hey!

    Try disabling all active plugins on Chrome and Safari and fully flushing your browser cache. If the font file is cached incorrectly then some wont show.

    I had no issues in Chrome on my end and Safari is not supported on any Windows OS.

    Best regards,
    Devin

    February 2, 2014 at 3:19 pm #218417
    riweb

    Hi,

    I disabled all plugins and have cleared my cache – still no joy?
    Do you mean anything different to a normal cache flush by ‘fully flushing your browser cache’? If so, how do I do that?

    Ryan

    February 3, 2014 at 3:27 am #218570
    Ismael

    Hi!

    You’re using a very old version of the theme. Please download the latest version on your themeforest account then update the theme via FTP. Please watch this video by Devin: http://vimeo.com/channels/aviathemes/67209750

    Regards,
    Ismael

    April 14, 2014 at 4:40 pm #251189
    BIGWarranties
    This reply has been marked as private.
    April 14, 2014 at 4:54 pm #251197
    Yigit

    Hi!

    Please try the fix under “Fonts not loading in Firefox or IE9” here – http://www.fontsquirrel.com/blog/2010/11/troubleshooting-font-face-problems

    Best regards,
    Yigit

    April 14, 2014 at 5:05 pm #251203
    BIGWarranties
    This reply has been marked as private.
    April 15, 2014 at 1:07 pm #251564
    BIGWarranties

    Hi Any help on the previous question. I need to get it sorted as the site looks odd

    April 17, 2014 at 6:19 am #252451
    Josue

    Hey!

    The .htaccess file should be in the root of your installation, but is hidden, i can try adding that code to the .htaccess but i’d need temporary FTP access.

    Regards,
    Josue

    August 30, 2014 at 9:12 am #311189
    softronix_ltd

    I have same problem. The font was working locally in chrome, but after uploading on server all the font icons stopped displaying on all browsers including Firefox 30, chrome 37 and ie 11. the site address is http://archivistonline.com.

    August 30, 2014 at 8:28 pm #311371
    Yigit

    Hey!

    Icons show up fine on my end – http://i.imgur.com/s1PwGDc.png
    Please flush browser cache and refresh your page a few times

    Regards,
    Yigit

    August 31, 2014 at 3:38 pm #311557
    softronix_ltd

    Thanks for your help. I have done everything with browser, even called people in different region of the world who were visiting this site for the first time have the same issue. My same browsers shows icon if i run locally but the uploaded one isn’t working well. Please help.

    Thanks

    September 1, 2014 at 5:03 am #311649
    Ismael

    Hey!

    I’m sorry but I visited the site, first time, the icon fonts are loading just fine. Maybe what they’re seeing are the icon font placeholder (the box icon). They should wait at least a few seconds to load the icon font.

    Regards,
    Ismael

    September 1, 2014 at 4:16 pm #311901
    softronix_ltd

    Hey,

    Still no luck, Every one see placeholders not the actual icons, they refreshed pages, removed cache, waited for a long time to get page loaded. but still its same. It is still strange for me that in one tab on localhost all the icons are working fine and just on another tab (at archivistonline.com) it doesn’t work.

    I had used icons on my company website and uploaded on the same host, its working fine on every ones pc but only this website has issue. did i miss anything while uploading? any file to reupload to get it fixed? any idea please?

    Thanks

    September 2, 2014 at 3:05 pm #312327
    Yigit

    Hi!

    Please try updating Enfold to the latest version 2.9.2 via FTP and make sure to overwrite all files – http://vimeo.com/67209750

    Best regards,
    Yigit

    September 2, 2014 at 3:39 pm #312350
    Netzie
    This reply has been marked as private.
    September 2, 2014 at 4:09 pm #312358
    Yigit

    Hey!


    @netzie     Re-opened it. When users confirm that is working fine, we assume that you have checked the solution and it is fully functioning. Please try the solution before confirming next time :)

    Cheers!
    Yigit

    September 2, 2014 at 4:37 pm #312389
    softronix_ltd

    its not fixed yet, i have downloaded the latest one and uploaded but the problem still persists. We have developed 2 other website having the same theme, both of them are working fine uploaded on same server, viewed on the same browsers. but this one still not working well and font icons doesn’t load. This is a product site and our marketing team is waiting to spread this website out. Please help. Thanks in advance.

    September 3, 2014 at 10:29 am #312741
    softronix_ltd

    I have a clue and you can think about it either this can be the root cause or not. the site was completed locally where font icons werre working fine, then i took db backup and imported on webhost database. Then uploaded the whole wordpress folder. The next step i performed was to replace my http://localhost:90/archivistonline/ to http://archivistonline.com/ using db replacement utility. Do you think this can create any issue? because other than that i think everything is ok and updated to latest versions.

    Please help
    Thanks

    September 3, 2014 at 3:24 pm #312922
    softronix_ltd

    Hey!
    I have solved my issue myself. I want to share the problem with you to help others if they face the same.

    As I told above I had developed the site on local then uploaded. After upload i used replace db utility to replace localhost value with domain name. the utility didn’t work for all the tables and some of the old values remained. I ran the utility again and replaced values and it worked.

    Regards.

    September 3, 2014 at 3:31 pm #312930
    Yigit

    Hi!

    Glad you figured it out and thank you for sharing your solution! Let us know if you have any other questions or issues

    Best regards,
    Yigit

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