Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • November 25, 2018 at 12:58 pm #1037350
    Bewohnerfrei

    Hey Team,

    the Icon Tooltip is not showing up on mobile devices..
    How can i fix this?

    Thank you very much!

    November 25, 2018 at 3:59 pm #1037363
    Mike

    Hey Bewohnerfrei,
    Do you mean the icon tooltip on this page
    2018-11-25-084655
    For mobile the on-hover effect is emulated by a tap, the above demo works for me with Android Chrome, which device and browser are you using?

    Best regards,
    Mike

    November 26, 2018 at 2:50 pm #1037658
    Bewohnerfrei

    Hey Mike,

    i’m using iOS Devices (iPhone / iPad) and the tooltip doesn’t show up in the safari nor in the chrome browser.

    Best regards!

    November 27, 2018 at 7:10 am #1037919
    Mike

    Hi,
    Please include the url to the page in question so we can take a closer look.

    Best regards,
    Mike

    November 27, 2018 at 1:07 pm #1037975
    Bewohnerfrei

    Hey Mike,

    here you go.
    Thank you very much.

    November 27, 2018 at 2:01 pm #1038003
    Mike

    Hi,
    Thanks for the url, I can verify that it is working for Chrome on Android, as I don’t have a iOS device to test with, I will ask for help from the team with checking this.
    Thanks for your patience.
    I have included a screenshot in the Private Content area.

    Best regards,
    Mike

    November 27, 2018 at 4:41 pm #1038067
    Yigit

    Hi,

    I could reproduce the issue. Could you please create temporary admin logins and post them here privately so we can look into it?

    Best regards,
    Yigit

    November 27, 2018 at 5:15 pm #1038080
    Bewohnerfrei

    Hi Yigit,

    thank you for your help.
    I created the temporary admin logins for you.

    November 29, 2018 at 1:27 pm #1038940
    Bewohnerfrei

    Hey Mike, Hey Yigit,

    did you find the problem?

    Best regards

    December 14, 2018 at 4:42 pm #1045319
    Yigit

    Hi,

    Sorry for the late reply!
    I wanted to revisit the thread however i am getting “Service Unavailable” error.
    Could you please check with your hosting provider?

    Best regards,
    Yigit

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