Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • November 19, 2019 at 10:42 pm #1158302
    peterolle

    Hello, I am doing some tests and the icons from the “icons list” are disappearing after page load using Safari browser.

    Refresh and it is random, some of them disappear. Change tab, return and then they appear.

    Is this a known bug?

    November 20, 2019 at 9:48 am #1158406
    Rikard

    Hey peterolle,

    It seems to work fine on my end using Safari on OSX, do you have a more detailed description on how to reproduce this problem?

    Best regards,
    Rikard

    November 20, 2019 at 10:02 am #1158410
    peterolle

    There is nothing to do, just load the site and the error happens.

    It is random in each refresh and when going to another tab and return to that one, they show up. Refresh and then the same, icons disappear randomly.

    This is happening using Safari in macOS Catalina.

    Thanks.

    November 23, 2019 at 2:25 pm #1159406
    Victoria

    Hi peterolle,

    I am not getting the same effect. I am on a MacOs Mojave Safari 12.

    Best regards,
    Victoria

    November 23, 2019 at 2:29 pm #1159407
    peterolle

    Hi Victoria. In your video you can actually see how it is happening as well.

    November 24, 2019 at 8:36 pm #1159678
    Victoria

    Hi peterolle,

    Can you disable caching and minification for now? In my video they do not disappear, just not all of them fade0in completely.

    Best regards,
    Victoria

    November 24, 2019 at 8:48 pm #1159681
    peterolle

    Sure, it is disabled now.

    November 25, 2019 at 4:05 pm #1159890
    Victoria

    Hi peterolle,

    Thanks :) Have you teste now? They all fade-in properly on my end and do not disappear.

    Please test again.

    Best regards,
    Victoria

    November 25, 2019 at 4:10 pm #1159892
    peterolle

    Still happening.

    Mac, iPad and iPhone. In all of them randomly. Just go to the site and hit refresh 10 times, you will see how the 10 times the load is different and icons disappear randomly in each one of them.

    Thanks.

    November 29, 2019 at 11:39 am #1161186
    peterolle

    Anything new about this?

    Thanks.

    December 2, 2019 at 4:14 pm #1161920
    Yigit

    Hi,

    I can reproduce the issue on Safari however there is no error in console. Could you please try de-activating all active plugins and check if that helps?
    If it does not, please post WP admin logins here privately so we can look into it :)

    Best regards,
    Yigit

    December 2, 2019 at 8:02 pm #1161991
    peterolle

    Feel free to test.

    Thank you.

    December 5, 2019 at 12:35 pm #1162935
    peterolle

    Any news about this?

    Thanks.

    December 8, 2019 at 10:02 pm #1163912
    Basilis

    Hi,

    No not yet. Please do allow us some more time. Safari issues do take a little bit more because the browser has a lot of different issues coming over.

    Best regards,
    Basilis

    December 20, 2019 at 7:29 pm #1168279
    peterolle

    Any update for this?

    Thanks.

    January 3, 2020 at 7:37 am #1169237
    Vinay

    Hi,

    Thank you for your patience.

    This issue is already addressed as a priority and added to the next theme release. We will announce the update in a couple of days in the meantime please update your WP to the latest version 5.3.2 and once we release the theme update go ahead and update the theme to resolve this issue.

    Best regards,
    Vinay

    January 13, 2020 at 8:38 pm #1172937
    peterolle

    Hello, I just update to 4.7 and still happening. You forgot to include the fix?

    How to fix it?

    Thanks.

    January 14, 2020 at 7:48 am #1173099
    peterolle

    4.7.1 fixes it.

    January 14, 2020 at 10:25 am #1173186
    Yigit

    Hi,

    Great! We are marking this thread as resolved. If you have any other questions or issues, please feel free to start a new thread :)

    Best regards,
    Yigit

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Viewing 19 posts - 1 through 19 (of 19 total)
  • The topic ‘Icon list icons disappear after loading in Safari Browser’ is closed to new replies.