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  • #867706
    Patrick Donoahue
    Guest

    I am unable to find my authorization code for my Angualr theme. It’s very important to my client to get tech support. I can’t find any way to talk to someone in your support department. We have been at this for days. Please have someone contact me and I will explain.

    Patrick
    (519) 777-9760

    #867732

    Hi Patrick,

    Thanks for contacting us!

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Best regards,
    Yigit

    #868156
    Patrick Donoahue
    Guest

    We bought Angular, again. I can’t download the new theme. I get this:

    You haven’t bought anything yet.

    Angular – Responsive Portfolio
    Regular License
    6 months support (expires on 24 Apr 2018)
    Purchase code: 4f5d6dc4-8c6d-4ca4-863e-7a8224b249d7

    I also see “Install $50.00” Is this telling me you want another 50.00?

    The only reason we bought this is because we need support for your theme which doesn’t work.

    What is going on here?

    #868159

    Hi Patrick,

    That is actually your purchase code that you can use to register to our forum – https://kriesi.at/support/register/. Since we only provide support to our registered users, please register to our support forum and then start a new thread under Angular sub forum and we will look into it :)

    Best regards,
    Yigit

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