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  • April 16, 2019 at 5:57 pm #1091612
    richard wilson
    Guest

    can you help me with update? do I need to have a current license to upgrade. I have tried multiple times and even used you suggestions and can not get it updated.

    April 17, 2019 at 6:38 am #1091807
    Rikard

    Hey richard wilson,

    We can help you with updating, though we will need to know that you own a license? You posted this in the pre-sale channel. We also need WordPress admin and FTP login details to your site, along with a verification that you have backups of the site in place in case something should go wrong.

    Best regards,
    Rikard

    April 17, 2019 at 6:35 pm #1092101
    theplumbingpro

    LICENSE CERTIFICATE : Envato Market Item
    ==============================================

    This document certifies the purchase of:
    ONE REGULAR LICENSE
    as defined in the standard terms and conditions on Envato Market.

    Licensor’s Author Username:
    Kriesi

    Licensee:
    The Plumbing Pro

    Item Title:
    Enfold – Responsive Multi-Purpose Theme

    Item URL:
    https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

    Item ID:
    4519990

    Item Purchase Code:
    53576621-7eb3-4906-a016-7252c74d63f6

    Purchase Date:
    2015-01-19 22:26:59 UTC

    For any queries related to this document or license please contact Help Team via https://help.author.envato.com

    Envato Pty. Ltd. (ABN 11 119 159 741)
    PO Box 16122, Collins Street West, VIC 8007, Australia

    ==== THIS IS NOT A TAX RECEIPT OR INVOICE ====

    Does this help. Can you help me.

    April 18, 2019 at 9:52 am #1092354
    Victoria

    Hi theplumbingpro ,

    Thanks for contacting us!

    We would like to inform you that we only provide support to our registered users.

    You can register to our support forum here – and then start a new thread under Enfold sub forum.

    Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com, https://snag.gy or Dropbox public folder and attach the links in your posts :)

    Best regards,
    Victoria

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