Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 16, 2026 at 5:16 am #1495110
    michellea101

    I am trying to make some simple updates, and I keep getting “Updating failed. The response is not a valid JSON response.” on certain pages, and then on other pages, when I do make an update, it takes forever to propagate. Any suggestions?

    February 16, 2026 at 7:59 am #1495117
    Ismael

    Hey michellea101,

    Thank you for the inquiry.

    Did you install any plugins or add any modifications recently? Please try to temporarily disable the plugins, then ask your hosting provider to upgrade PHP to version 8.2 or newer and increase the memory limit to at least 512MB. Also, make sure that the theme is updated to version 7.1.3. Let us know if the issue persists.

    Best regards,
    Ismael

    February 16, 2026 at 6:32 pm #1495134
    michellea101

    We are running the latest version of the theme, I have gone through the plugins and the ones we are using do not look to be the culprit. We are running PHP 8.1. The site once again this morning is not rendering correctly. I need some help to get this working properly.

    February 17, 2026 at 5:30 am #1495148
    Ismael

    Hi,

    Thank you for the update.

    The site seems to be rendering correctly when we checked. Did you figure out the issue? Would you mind providing a screenshot? You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot.

    Best regards,
    Ismael

    February 17, 2026 at 5:57 pm #1495169
    michellea101

    Have not figured out the problem; once again, the site is not rendering properly on the about, service, and contact pages. Plus I am still getting the unable to save because of a json issue. Any help would be appreciated.

    February 18, 2026 at 5:29 am #1495180
    Ismael

    Hi,

    Thank you for the update.

    We checked the other pages, but we’re not seeing any issues with them. Would you mind providing a screenshot of the issue? You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, ImgBB, PostImages or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

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