Viewing 5 posts - 1 through 5 (of 5 total)
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  • March 22, 2016 at 9:31 pm #602127
    bcndisseny

    Hi,
    I can’i install the theme, with the enfold.zip, so I get:
    Forbidden
    You don’t have permission to access /wp-admin/update.php on this server.

    I search in the web logs and I find:
    [Tue Mar 22 20:05:52 2016] [error] [client 79.152.140.120] ModSecurity: Access denied with code 403 (phase 2). File “/opt/modsecurity/var/tmp//20160322-200539-VvGXgy4QOnUAAATzRlgAAAAE-file-GktVQL” rejected by the approver script “/opt/modsecurity/bin/antivirus.pl”: 0 trobat al php [file “/opt/modsecurity/etc/rules.conf”] [line “10”] [msg “Virus detected by clamscan”] [hostname “www.benbo.cat”] [uri “/wp-admin/update.php”] [unique_id “VvGXgy4QOnUAAATzRlgAAAAE”]

    It seems to be a virus… My kaspersky didn’t find it in the enfold.zip

    What can I do?

    Thanks in advance!

    Joan

    • This topic was modified 8 years, 8 months ago by bcndisseny.
    March 22, 2016 at 9:55 pm #602146
    Jordan

    Hi bcndisseny!

    Thanks for reaching out to us!

    There are a few things you can try:

    Please get back to me if you have any issues.

    Regards,
    Jordan

    March 22, 2016 at 10:06 pm #602159
    bcndisseny

    Thanks Jordan!
    I try your solutions.
    Joan

    March 22, 2016 at 10:24 pm #602177
    Jordan

    Hey Joan!

    You’re welcome! Just let me know the results of trying the solutions above as soon as you try.

    Best regards,
    Jordan

    March 23, 2016 at 1:14 am #602244
    bcndisseny

    Hey Jordan,
    I try via FTP and everything seems to work fine, Thank you!
    Joan

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