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  • May 27, 2020 at 8:10 pm #1217136
    Thierry ESPASA
    Guest

    Hello,

    I just bought an extension to ENFOLD support, and I need urgent help, because I have a major bug on my theme (enfold-startup): many elements disappear after an “update” of the page.

    Each time I have to go back in the “revisions”.

    I work with WordPress 5.4.1 with the theme Enfold (enfold-startup) version 4.7.4
    I work locally.

    How can I find a solution please?
    It is important and urgent.

    Thank you.
    Very cordially,

    Thierry ESPASA

    May 28, 2020 at 3:20 pm #1217383
    Victoria

    Hey Thierry ESPASA,

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    ———–

    The most common issue for sections of content disappearing is the unclosed html tags on the page. Please check for that.

    Best regards,
    Victoria

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