Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • September 21, 2018 at 2:01 pm #1012779
    andjai

    Hello,
    I am French, sorry for my english.
    I have a notification of an update in red circle.
    But extensions, themes and translation status they are up to date.
    I don’t understand this problem.
    Thank you for help me.
    Cordially
    Caption 01
    Caption 02

    September 22, 2018 at 4:53 am #1012980
    Rikard

    Hey andjai,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 22, 2018 at 10:52 pm #1013156
    andjai

    Hey Rikard,
    Thanks for your regard.
    In Private Content : URL and login.
    Andjai

    September 22, 2018 at 11:21 pm #1013161
    Dude

    Hi,

    The issue is caused by the (outdated) LayerSlider version which is bundled with Enfold. The next theme update will include the updated LayerSlider plugin and then the update notice will disappear. If you want to update LayerSlider immediately you need to purchase a standalone plugin license here: https://codecanyon.net/item/layerslider-responsive-wordpress-slider-plugin/1362246

    If you’re not using LayerSlider you can also deactivate the plugin. Go to Enfold > Theme Options > Layout Builder and select “Remove theme plugin files and slides” from the “Integrated (Bundled) LayerSlider Plugin” dropdown.

    Best regards,
    Peter

    September 24, 2018 at 8:58 am #1013517
    andjai

    Hi,
    I bought (Date: 2018-09-21 10:09:00 UTC) a licence to LayerSlider and the product at “Your site is activated to receive automatic updates and to access all prenium content & features.”
    Thanks,
    Andjaï
    Product activation

    September 24, 2018 at 7:11 pm #1013759
    Victoria

    Hi Andjaï,

    The notification is gone since you update the plugin, right?

    Best regards,
    Victoria

    September 24, 2018 at 9:18 pm #1013852
    andjai

    Hi,
    No, the notification is always present, like the first captures.
    Thanks,
    Andjaï

    September 25, 2018 at 5:17 am #1013975
    Rikard

    Hi,

    If I click on plugins, it looks to disappear on my end. What happens if you do that? You could try running this plugin in order to clear all WordPress transients: https://wordpress.org/plugins/transients-manager/

    Best regards,
    Rikard

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