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  • February 6, 2024 at 4:45 pm #1433300
    dianajuhn

    Enfold theme options does not recognize updates when they occur. therefore I manually update by deleting theme and reuploading. Today when I tried to upload recent theme files I got error ” incompatible file.

    This is for https://brushhogenvironmentalservices.com/
    I have provided admin access below
    Thank you in advance!
    Diana

    February 6, 2024 at 5:08 pm #1433305
    Mike

    Hey diana,
    Perhaps you were uploading the full theme file with the documentation, try the Installable WordPress file only version, this is available in your Theme Forest account for the theme as a download option. I installed version v5.6.9 for you and enabled the child theme and your site seems fine.
    Another way to manually update is to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    February 6, 2024 at 6:16 pm #1433312
    dianajuhn

    Hi Mike,
    I did download the Installable WordPress file only. And manually updated on our WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    that is when I received error message
    But, we solved by uploading through Bluehost.
    Thank you so much!
    Diana

    February 6, 2024 at 6:34 pm #1433316
    Mike

    Hi,

    Glad we could help.

    Best regards,
    Mike

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