i do not see some fields of a plugin

hello, i’ve installed the plugin profile builder pro cozmoslabs, it all works fine with your themes, i just have a problem.
in the page to edit the users profile, you will not see the switch users, but you only see the fields to be changed.
i heard the developer of the plugin and told me that it is as if the themes (enfold) did not see that part. do you have any advice? how can i fix that?

thanks.
is it very important.