Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1490905

    Hello,

    I can’t load my Avia layout builder content when trying to edit the front-page of my home page: https://www.taiwanteacrafts.com. It keeps spinning. All plugins/theme have been updated and I have tried de-activated them including woocommerce to check if there would be a potential conflict; same results.

    Can you take a look, please?

    Thanks in advance for your usual 5 star service.

    Philip for TTC

    #1490910

    Hey philipbrook,

    Thanks for the login details. I tried editing your front page, but it loads as expected on my end. Did you try using a different browser or an incognito/private window?

    Best regards,
    Rikard

    #1491021

    Hi Rikard,

    Yes, I did try both Chrome and Safari. I just tried a private window on Safari and I still get the spinning wheel when trying to access the Avia layout builder elements (see screen shot). BTW, this happens on other pages using the AviaLayout Builder instead of Default. Pushing this further, I managed to finally get to see the elements and modify them after logging out and logging back in. But this trick only last a little while since I need to repeat this step if I stop working for a while and I wish to get back to it.

    I have also noticed that I have problems saving changes when working on modifying attributes or changes in variations on product pages. I must use the same trick as described above to regain access to product editing.

    It’s very puzzling. Can you take a second look?

    Thanks in advance.

    Philip

    #1491029

    Hi,

    Thanks for the update. Did you try using a different user account?

    Best regards,
    Rikard

    #1491096

    Hello Rikard,

    I did try with your login and had the same issues. But, that was last week. Everything works now. I had my host look at the problem and see if it had to do with resource allocations. I am not sure what they did, but everything works now so the problem was not theme related.

    Sorry for troubling you with this. Thanks for your attentive service, as usual!

    Philip

    #1491102

    Hi,

    Great, I’m glad to hear that everything is working as it should. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

Viewing 6 posts - 1 through 6 (of 6 total)
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