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  • October 21, 2018 at 8:04 am #1024442
    robertruedam

    I’ve reinstalled the theme and cleared my cache. There are no additional active plugins either…. The Avia layout builder doesn’t load.
    I tried updating the theme but when I try adding the Envato private token it says “Could not connect to the internet. Please reload the page and try again”.

    I don’t know what else to do. Can somebody please help? It would be much appreciated.

    Regards

    October 21, 2018 at 4:42 pm #1024522
    Mike

    Hey robertruedam,
    I took a look at your site and found that when creating a page I got this error:

    Failed to load resource: the server responded with a status of 500 (Internal Server Error)
/wp-admin/admin-ajax.php

    Please check that your file permissions are set correctly and that your .htaccess file is not blocking access to the wp-admin directory
    if this doesn’t help ask your webhost to check the server log for the cause of the Internal Server Error.

    I also noticed that your webhost doesn’t have PHP ZipArchive Extension enabled, you will need this for the layerslider to import the slides and for the Iconfont Manager to install the Fontello icons.

    Best regards,
    Mike

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