I cannot hear background video audio

Hi,

Thank you for the update.

Autoplayed videos are going to be muted automatically because browsers do not allow autoplay unless the video has no audio or is muted. Users will have to manually enable the audio.

// https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

Chrome’s autoplay policies are simple:

Muted autoplay is always allowed.
Autoplay with sound is allowed if:
User has interacted with the domain (click, tap, etc.).
On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
The user has added the site to their home screen on mobile or installed the PWA on desktop.
Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

Best regards,
Ismael

Hi,

The policy has been around since 2017 and it is still in effect. It is possible that you have crossed the Media Engagement Index threshold before (see above) because you have played the video previously, so it automatically plays whenever you visit the site. Did you switch to a different computer or network?

Unfortunately, we won’t be able to do anything to get passed the browser limitation or policy, so the video has to be muted if you want it to play automatically on page load.

Best regards,
Ismael