Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • February 14, 2019 at 1:44 pm #1066956
    Daniel Komarnicki
    Guest

    Hi,
    i can not use Support, but i bought today a new Enfold. Please tell me where can i Purchase my Code.

    I Need Help, i can not edit sites in Enfold, i tried to reinstall the Version by FTP and it is not working. Then i tried to reinstall WordPress with FTP, too and it is not working. Can you look what is the problem, please?

    Bye
    Daniel

    February 14, 2019 at 9:33 pm #1067147
    Yigit

    Hey Daniel,

    Thanks for contacting us!

    You can register to our support forum here – and then start a new thread under Enfold sub forum.

    Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com, https://snag.gy or Dropbox public folder and attach the links in your posts :)

    Best regards,
    Yigit

    February 14, 2019 at 9:49 pm #1067154
    Daniel Komarnicki
    Guest

    Hi, this is strange, i have always to create a new login and can not use the old one for support. This is not good, should i create for every purchase a new E-Mail?

    Bye
    Daniel

    February 14, 2019 at 9:58 pm #1067158
    Yigit

    Hi Daniel,

    You can use a single account if you have more than one license. Most agencies/developers give purchase codes to their clients so their clients can register and contact us directly but if you are going to be contacting us, as i said, you can use one account :)

    Best regards,
    Yigit

    February 14, 2019 at 10:02 pm #1067173
    Daniel Komarnicki
    Guest

    Hi,

    where can i find this what you mean with single Account?

    Bye
    Daniel

    February 16, 2019 at 7:40 am #1067641
    Rikard

    Hi Daniel,

    No you can use one account for all your support questions, though the purchase code you posted is not registered to a user yet, so I’m guessing you haven’t registered?

    Best regards,
    Rikard

    February 16, 2019 at 8:08 am #1067645
    Daniel Komarnicki
    Guest

    Hi,
    I want to use support with one account, but it is not possible to connect the purchase code with this account.

    Bye
    Daniel

    February 18, 2019 at 8:31 am #1068181
    Rikard

    Hi Daniel,

    That is not a problem, you can use the support forum anyway :-)

    Best regards,
    Rikard

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