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  • March 25, 2018 at 9:55 am #932556
    Ofer Pelz
    Guest

    I bought already and I have a problem. I posted it in the forum and I get an answer every more than 24 hours. Is there a faster way to get answers (eg. phone or chat)? I have the problem since March 21st, and still nothing is resolved. I cannot advance with the design and it is urgent. Thanks
    Ofer

    March 25, 2018 at 8:54 pm #932690
    Vinay

    Hey Ofer Pelz,

    At the moment we do not have phone or chat support, sorry about that. For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket and explain the issue.

    Best regards,
    Vinay

    March 25, 2018 at 9:05 pm #932696
    opelz

    Hi Vinay,

    Thanks for your reply. The case I opened in the support is in this support, and I’m a registered customer (unless I’m mistaken). I’m waiting to resolve this issue and I don’t continue with my design because of it since March 21st…

    color section don't work

    Please advise what to do.
    Thank you

    March 25, 2018 at 10:57 pm #932717
    Vinay

    Hi,

    Thank you, we will answer your ticket. Bumping your own ticket will push it to the end of the queue please wait till we answer your ticket.
    Closing this ticket so we can keep the conversation on the related topic.

    Best regards,
    Vinay

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