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  • August 13, 2020 at 6:28 pm #1237524
    mela1989

    Hello,
    I bought 2 license of enfold for two website but I got this error when I try to validate the token,

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    August 13, 2020 at 6:36 pm #1237528
    Nikko

    Hey Melanie,

    When you generate a token please make sure to have the following permissions to your token:

    • View and search Envato sites (checked by default)
    • View your Envato account username
    • View your email address
    • View your account profile details
    • Download your purchased items
    • Verify purchases of your item
    • List purchases you’ve made

    For more information, please refer to our documentation: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Nikko

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