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August 3, 2023 at 1:55 am #1415301
Chris
GuestI have used this theme with this site for many years. In April, I had an issue where if I updated the site, it broke half of it. Some images would not appear, some copy as well.
In the end, I had to delete everything and restore it. That was the final fix.
Well, it just happened again over the weekend. If I made any change to the site, it would break it. I had to delete the entire site and database as well, and then restore it.
Then I realized that I had an old version of Enfold, 4.7.3, yet WordPress told me it was up to date. I downloaded and installed the Envato market plugin.
The first time I told it to update, it said I had the latest version. The second time I clicked, it went through, and I was at 5.6.5. It immediately broke the site.
I had to delete the entire site, along with the database again, and reload it. That’s where I’m at. I have some updates I need to do, and it appears I can do them again.
But I know I will end up in the same situation, and I would really like to be up to speed at 5.6.5. My server setup doesn’t offer staging, unfortunately, and there are reasons for that.
I only use three plugins, and I will gladly give you access. I know I have been out of support for years, but I will gladly purchase it if you can help me with this issue. I inquired if I should just do so and was directed here.
More details about this are over in the comments section about your theme. I appreciate your support and will shout it from the rooftops if you can help me sort this out.
Thank you!
August 3, 2023 at 10:44 am #1415318Hey Chris,
I’m sorry to hear about your problems. In order to help you out, we would need to see the actual problem though. You wrote that your hosting provider doesn’t offer staging solutions, but maybe you could copy the site manually in the same hosting space?
Once you have a setup where we can see the problem, then please include admin WordPress and FTP login details in private. Also let us know if there is anything other than simply updating the theme which triggers the problems you are listing.
Best regards,
Rikard -
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