I am not able to post question in the forums

[Michelle Castillo]

This is a post-sale question. I would love to use the forum but I am not able to post my questions there.
What am I doing wrong?

[Rikard]

Hey Michelle,

Thanks for reaching out to us. Are you not able to login to the support forum? If so, then which details are you using? Do you have a valid support period? https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

[michellebc]

Hi Rikard,
I have a valid support period for a few more months.
I can log in to the support area. See details in the private section

[Rikard]

Hi,

Thanks for that. You have a valid support period and you can login to your account, I’m not sure exactly what you need help with?

Best regards,
Rikard

[michellebc]

When I go to the support forum, I can’t open a ticket.

[Rikard]

Hi,

Thanks for the clarification. I logged in using your account, and opening new tickets is working as it should. Note that you have to go to a sub forum, like Enfold, in order to open a new ticket. https://imgur.com/a/AnoSPNb
You can also use this link to open a new ticket.

Best regards,
Rikard

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