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AuthorPosts
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May 27, 2016 at 1:27 pm #639269
Hi,
Earlier this year I bought the Enfold theme for a costumer, installed it and everything worked perfected. Now, I’ve bought the theme again – this time for my own website. But I’ve run into so many problems, that I really need som help to get things going:
First of all, I can’t see previews of what I’m doing. I get the message that I do not have the permission to see them. Therefore I work on the live.site, which is far from desired.
Secondly, When I change elements on my frontpage, update the page and go to the livesite to look at the result, then, when I go back to WP, the changes has not been saved. After reading your supportforum, I’ve tried to deactivate my plugins, but it deosn’t help. Also, some of the plugins are part of the overall design, so I need to activate them at some point.
Thirdly, when I choose icons from the lis,t i.e. on bottons, the icon changes to a Chinese sign on the livesite
I’ve been trying to work around these things since yesterday, but I have to give up. I’m not much of a code expert or anything, so I’m kind of lost here. Also I wonder why I didn’t have all these problems when I last worked with the theme?
Could you plese help me in any way?
Cheers
MaleneMay 28, 2016 at 10:42 am #639715Hey Malene123,
We are glad to help! I think your site is password protected I can only see the welcome page. Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
VinayMay 28, 2016 at 10:52 am #639721Hi there
Thanks a lot. Here’s what you requested (in the private field)
May 29, 2016 at 8:43 pm #640028Hi,
1. Fixed preview
Solution : Remove www. from site url in general settings.
You can also set visibility to private when you are creating a page that way only you can see it.2. I interchanged SEO and CONTENT buttons on front page and it worked fine. If yous till have any issue please elaborate which elements you are trying to change?
3. I added several icons and it worked fine (link in private).
Best regards,
VinayMay 30, 2016 at 10:02 am #640189GREAT!
Everything works perfectly now. Thank you for your help!!
Cheers
M.May 30, 2016 at 12:55 pm #640300Hi,
Glad we could help! We really appreciate it if you rate our theme on themeforest :)
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold!Best regards,
Vinay -
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