Viewing 24 posts - 1 through 24 (of 24 total)
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  • #516879

    Hi,

    I get a HTTP error every time that I try to upload media files. My version of WordPress is 4.3.1. The only solution that I’ve finded is to change the theme, upload the files, and then switch back to Enfold.
    Thank you for your support.

    #516961

    Hi sleerash!

    Try deactivating all plugins and make sure the version of Enfold your using is 3.3.2 or higher.

    Cheers!
    Elliott

    #519501

    Hi, I was wondering if there was a solution to this problem? I am encountering the same issue. I have the latest WordPress and Enfold theme. I deactivated all plugins and still have the issue. Also, the only way for the media file to upload properly is only when I use another theme. For example: Twenty Fifteen. I even activated the original plugins and tried it with the Twenty Fifteen theme and it works. Screenshots attached to show issues with normal media upload and multi-file uploader. Any assistance with this would be greatly appreciated!

    #519519

    Hey!

    Try turning on WordPress debugging and check your server error logs to see if there is any useful information in there.

    Regards,
    Elliott

    #519542

    Thanks for the quick replay. Can you guide me how to go about turning WordPress debugging on and checking it? I tried adding the following to the wp-config.php file:

    // Enable WP_DEBUG mode
    define(‘WP_DEBUG’, true);

    // Enable Debug logging to the /wp-content/debug.log file
    define(‘WP_DEBUG_LOG’, true);

    However, I couldn’t find the error log. The above code should have created a debug.log in the wp-content directory but couldn’t find it.

    Found this here:
    https://codex.wordpress.org/Debugging_in_WordPress

    • This reply was modified 9 years, 2 months ago by dwill21.
    #519737

    Hi,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    #520081

    Here you go. Info below. Thanks!

    #520513

    Hi,

    I tried uploading the Kriesi logo twice without any problems, could you try contacting your host about this? They will likely have more information on why you are getting an internal server error. You could also try to empty your browser cache or try another browser to see if it works better then.

    Thanks,
    Rikard

    #521285

    Thanks Rikard for checking! I’ll contact my hosting provider.

    #521312

    Hi!

    Great, please keep us posted on any updates.

    Also if possible it might be best that you create your own thread then post a link to it in your next response.

    Cheers!
    Dake

    #527258

    Hi
    I am having the same issue.
    I have deactivate all plugin and still am not able to upload images.
    I also tried via FTP. Please advise

    #527498

    Hi!


    @jgreenblatt
    Do you mind creating a new thread and posting temporary admin logins privately?
    If you post them here, they would be visible to the OP.

    Best regards,
    Yigit

    #527533

    ss

    #527536

    Hey!

    We will keep this thread open for the OP and will look into to your thread. Please do not redirect from one thread to another :)

    Cheers!
    Yigit

    #528350

    any progress here?

    #528974

    Hi,

    Let’s stick to your other thread, there’s no point having two threads for one problem.

    Best regards,
    Rikard

    #531304

    Hey,

    I’m still encountering this issue. However, I’m now receiving the following error after deactivating the “EWWW Image Optimizer” plugin.

    Fatal error: Maximum execution time of 30 seconds exceeded in /home/content/67/11504967/html/wp-includes/class-wp-image-editor.php on line 405

    I know one moderator stated to create a new thread but I wanted to responded here to inform everyone.

    Thanks in advance for the help!

    #531804

    Hey!

    Please increase the max execution time value. Add this in the .htaccess file:

    <IfModule mod_php5.c>
    php_value max_execution_time 300
    </IfModule>

    Or ask your hosting provider to increase it for you.

    Best regards,
    Ismael

    #531939

    Currently my htaccess file looks like this.
    Where and how do I make the changes

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress
    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    #532358

    Hi,

    Please try it at the very top of the file to see if it works.

    Best regards,
    Rikard

    #535691

    * RESOLVED– I just got off the phone with my hosting provider godaddy.com and they increased my execution time. Apparently they have a tool that is much more effective than changing the .htaccess. I can now upload images without issue.
    ————————————————————————————————————————————————————————————————–
    I have the same problem. Here is my log error:

    [13-Nov-2015 17:25:30 UTC] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home/content/p3pnexwpnas01_data01/56/2940256/html/wp-includes/class-wp-image-editor.php on line 423

    I tried the .htaccess file change. It doesn’t seem to have had any effect.

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress
    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase //
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . //index.php [L]
    </IfModule>
    # END WordPress
    <IfModule mod_php5.c>
    php_value max_execution_time 300
    </IfModule>

    What else can I try?

    • This reply was modified 9 years, 1 month ago by dthorst. Reason: Resolved
    #536295

    Hi @dthorst,

    Not sure if you got your problem fixed or not?

    Best regards,
    Rikard

    #536667

    It’s all fixed. That’s why I came back in and edited my post at the top. Thanks for checking but I was able to figure things out by contacting my hosting provider. Based on some of the other people that have messaged on this subject I thought it would be helpful to leave my post up showing that I had found the correct solution. I love your product by the way.

    #537169

    Hi,

    Great, thanks a lot for the feedback, much appreciated :-)

    Best regards,
    Rikard

    • This reply was modified 9 years, 1 month ago by Rikard.
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