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Viewing 14 posts - 1 through 14 (of 14 total)
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  • November 30, 2017 at 10:11 pm #883575
    Lucky_Sky

    If I try to enter /wp-admin I get this error:
    HTTP ERROR 500
    If I directly write /wp-login.php I reach the login screen, write my user and pass and I get redirected to wp-admin and get that error again.
    I tried entering through ftp, renaming the enfold folder, then I can log in without problems.

    Any advice?

    Thanks!

    November 30, 2017 at 10:13 pm #883577
    Yigit

    Hey,

    Have you made any changes on theme files prior to issue? If issue occurred after updating the theme, please try re-updating the theme via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    November 30, 2017 at 10:14 pm #883578
    Lucky_Sky

    Won’t I loose my customizations?

    November 30, 2017 at 10:16 pm #883580
    Yigit

    Hi!

    If you mean the changes you made in Enfold theme options or your content, they are safe. If you modified theme files and are not using a child theme – kriesi.at/documentation/enfold/using-a-child-theme/, those files will be overwritten. If that does not clarify, please elaborate on the changes you have made :)

    Best regards,
    Yigit

    November 30, 2017 at 10:20 pm #883581
    Lucky_Sky

    Hi, I meant theme options and content, I haven’t made any changes in the theme files. I’m uploading latest version of the theme right now, will tell you if it works asap.

    Thanks for your kind and fast answer!

    November 30, 2017 at 10:23 pm #883584
    Yigit

    Hey!

    Sure! We will keep the thread open and wait to hear from you :)

    Best regards,
    Yigit

    November 30, 2017 at 10:34 pm #883588
    Lucky_Sky

    Just reuploaded the whole theme and still get error 500 :(

    November 30, 2017 at 10:52 pm #883591
    Yigit

    Hi!

    Could you please post FTP and WP admin logins here privately if you do not mind?

    Best regards,
    Yigit

    December 11, 2017 at 1:13 pm #887369
    Lucky_Sky

    Sorry for the delay, haven’t been able to write before. I am posting the info you ask here. Thanks!

    December 11, 2017 at 3:14 pm #887445
    Victoria

    Hi Lucky_Sky,

    What is the FTP server address? Which version of php are you running? Can you please check server log for error?

    Best regards,
    Victoria

    December 11, 2017 at 4:37 pm #887497
    Lucky_Sky

    Hi, I’m posting the info you ask me for. I’m asking for the error log too, It might take a couple hours to get it.
    Thanks!

    December 12, 2017 at 7:22 am #887751
    Nikko

    Hi,

    Thanks for providing access. I turned on debug and see this error (in private content). Can you try to increase memory limit around 128M, you may need assistance from your webhost. You can find more information on this post: https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Best regards,
    Nikko

    December 13, 2017 at 7:16 pm #888508
    Lucky_Sky

    Hi Nikko, added this 2 lines to wp-config.php :
    define( ‘WP_MEMORY_LIMIT’, ‘128M’ );
    define( ‘WP_MAX_MEMORY_LIMIT’, ‘256M’ );
    Works fine.

    Thank you very much!

    December 13, 2017 at 10:19 pm #888566
    Nikko

    Hi Lucky_Sky,

    Glad we could help. Thanks for using Enfold :)

    Best regards,
    Nikko

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