Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • July 19, 2017 at 9:11 am #823759
    Tommy

    Hi,

    i just update my theme to newest version, but after successful finished, my web can’t open and show HTTP ERROR 500, please help me, its urgent!

    Best reagards,

    Tommy

    July 19, 2017 at 12:56 pm #823924
    Rikard

    Hey Tommy,

    Your site seems to load fine on my end, where are you seeing the 500 internal server error?

    Best regards,
    Rikard

    July 19, 2017 at 5:32 pm #824080
    Tommy

    Hi Rikard,

    The front page is ok, but all other pages show 500 errow, please check.
    also /wp-admin/ can’t be open.

    Best regards,

    Tommy

    July 20, 2017 at 6:24 am #824383
    Rikard

    Hi,

    Thanks for that. Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    If that doesn’t help then please contact your hosting provider to see if they have any additional information as to why you are getting that error.

    Best regards,
    Rikard

    July 20, 2017 at 10:46 am #824470
    Tommy

    Hi Rikard,

    I have overwrite the theme document via FTP, but it doesn’t help.
    Also i have contact with Bluehost, they said the error is due to the theme, i think so because everything is fine before i update the theme version.

    Please help me to solve this.

    Best regards,

    Tommy

    July 20, 2017 at 8:16 pm #824843
    Victoria

    Hi Tommy,

    Could you please check the server log for the error text and send it to us?

    Best regards,
    Victoria

    July 21, 2017 at 3:05 am #824925
    Tommy

    Hi Victoria，

    how can i get the server log? i only have ftp.

    Best regards,

    Tommy

    July 21, 2017 at 4:07 am #824936
    Tommy

    I have find the erroe log, please see in private.

    July 22, 2017 at 4:52 am #826731
    Rikard

    Hi,

    Thanks for that, did you try to change the name of the plugin folder in order to deactivate all plugins?

    Best regards,
    Rikard

    July 22, 2017 at 5:59 am #826757
    Tommy

    Hi Rikard,

    yes, i have try this, rename all plugin folder, but still not working.

    Best regards,

    Tommy

    July 22, 2017 at 6:14 am #826770
    Mike

    Hi,
    Had you updated Word Press before the theme?
    Perhaps down grading to 4.07 would be a quick solution? You just need to upload the theme files of the old version via FTP.

    Best regards,
    Mike

    July 22, 2017 at 8:34 am #826836
    Tommy

    Hi Mike,
    yes, i update wordpress before the theme, where can i download 4.07?

    Best regards,

    Tommy

    July 23, 2017 at 1:15 am #828523
    Mike

    Hi,
    Please see Private Content area

    Best regards,
    Mike

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