Viewing 8 posts - 1 through 8 (of 8 total)
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  • June 2, 2018 at 3:26 pm #965883
    shalenie

    Hi,

    I need help. I just updated my enfold to the latest version 4.4 but after that i get HTTP ERROR 500.

    i cannot access dashboard too.

    this is my website http://www.leconstruct.com

    Hope to hear from you soon

    thanks

    June 2, 2018 at 6:20 pm #965924
    Mike

    Hey shalenie,
    I was able to see your login page with no errors, but can I ask when you updated did you do this via ftp?
    If you updated via ftp, please be sure to remove the old enfold folder, before uploading the new folder.
    Please don’t try to overwrite the enfold folder, as it will leave old files behind.

    Best regards,
    Mike

    June 3, 2018 at 2:08 am #966011
    shalenie

    Hi Mike,

    Thank you for your response.

    Thats what i did exactly. I just overwritten it without removing the old enfold folder. this has been my routine whenever a new version comes out and ive been doing this before without any problems. Is this the new proper way to do it?

    I have just updated it via ftp about 15 hours ago..

    Regards,

    • This reply was modified 6 years, 6 months ago by shalenie.
    June 3, 2018 at 5:32 am #966040
    Ismael

    Hi Kuya Eric,

    Thank you for the update.

    What was the version of the theme before the update? Please provide the WP and FTP login details in the private field. We’d like to check it. Enable the error logs when you have the time. Paki butang lang ni sa wp-config.php file.

    // Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

    // // https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG

    Best regards,
    Ismael

    June 3, 2018 at 8:45 am #966083
    shalenie

    hala pwede diay bisaya diri haha, actually okay na. nagka idea ko sa gi ingon ni mike, i deleted the old enfold folder nga na overwrite tapos uploaded the updated version karon ok na. hehe thanks

    So clarify lang nako, every time i will update the theme to its latest version via ftp, i need to delete the old enfold folder first before uploading the updated version. tama ba? unlike before i just overwrite it.

    thanks!

    June 3, 2018 at 11:58 am #966108
    Mike

    Hi,
    This is correct, please don’t overwrite the theme folder anymore, this leaves old files in place. Always delete the old theme folder first then upload the new one.

    Is there anything else we can assist with on this issue, or shall we close this then?

    Best regards,
    Mike

    June 4, 2018 at 2:07 am #966265
    shalenie

    nothing more mike.

    Thank you very much for your assistance

    June 4, 2018 at 2:51 am #966267
    Ismael

    Hey!

    Sige. Ayo ayo. :)

    Cheers!
    Ismael

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