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Hello,
This afternoon I updated the theme using the theme update interface within the Enfold admin settings because there a quite a few issues going on. I figured that updating the theme would correct those issues; however, my site is now completely offline. This is the message I receive:
This page isn’t working
sanberdo.com is currently unable to handle this request.
HTTP ERROR 500I am also unable to access /wp-admin so I don’t know what to do. FTP won’t even connect to the server. I’m hoping someone can help me come up with a solution. Thank you in advance.
Hey,
Sorry for the inconvenience! Issue occurs on servers running PHP versions older than 5.6. You can either upgrade your PHP version to minimum 5.6 and preferably to 7.x or replace /wp-content/themes/enfold/header.php file with this one – https://www.dropbox.com/s/r389b5x4ippscyn/header.php?dl=0 to bring up backwards compatibility with older PHP versions.
If that does not help, please post FTP and WP admin logins here privately so we can look into it
Regards,
YigitHi Yigit,
Thank you for your quick response. I actually have already updated PHP to the most recent version and changed the header.php before making this post, but I didn’t have any luck. I’ll share my FTP/Wordpress credentials in a private reply. Thank you again for your help with this.
Good news, I was able to fix the issue by manually installing the latest version of the theme via FTP. I would’ve tried that before posting, but I was unable to access FTP due to a server issue. I reached out to my host and got that resolved, and re-installed the theme from there.
Hi,
Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardThis same issue happened while updating to 4.3 – keep seeing the http error 500 after the install. I tried installing the new header.php file in this article but it didn’t do anything still seeing the error. However looking in CPanel in the enfold theme file I am not seeing an existing header.php file in there. Please advise.
Nevermind – I downloaded the latest files for enfold and replaced the enfold theme with the new files and it seems to be working now. However it still notes that I need to update the theme even though it is updated to the latest version? Not sure how to get rid of the notification.
Hi rkumar12,
Glad that it’s fixed on your end.
Can you post a screenshot on the notification that displays on your WP dashboard?Best regards,
NikkoThe same problem, error 500. PHP version 7.1
The site does not work, I’m in shock.
Screenshot – https://drive.google.com/open?id=18MgLrnBV4DxZBcj90WhRxZ9MMNfK57EvHi,
@rkumar12: Please create a new thread and give us admin and ftp access, so we can check on it. Just post the details in private content so it can only be viewed by the moderators and the thread creator.
@Krassavchik: Please do the same as what is instructed to rkumar12, so we can check individually.Best regards,
NikkoHi honkatech,
Thanks for giving us ftp access.
I have made changes in your Enfold theme file and your site is up now.
If it’s all good please change the password on the access you gave.
Let us know if you need further assistance :)Best regards,
NikkoHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
Yigit
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