Viewing 30 posts - 1 through 30 (of 52 total)
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  • #782328

    Hi

    I am experiencing a HTTP ERROR 500 on this website http://copac.org.za – it seems to be an error with the Enfold theme.

    Here are my troubleshooting steps:

    1. Renamed .htaccess file – did not work
    2. increased PHP memory limit – did not work
    3. Renamed “wp-plugins” folder – did not work
    4. Renamed “enfold” theme folder – website loads!
    5. Updated to latest WordPress + updated all plugins
    6. Changed “enfold” theme folder back to original name – website does not load.

    Therefore it is the theme causing an issue. Do you know what the issue might be?

    Kind Regards
    Chris

    #782332

    Sorry I solved the error. I had Enfold 4.0.4 installed and the current version is 4.0.5

    But why would I get a HTTP 500 ERROR when it is only 1 version out of date?

    Hope it doesn’t happen again because I really don’t want to go through this process every time I need to update

    #782668

    Hi Chris,

    Great, glad you got it working and thanks for the feedback. A 500 error can basically be anything, so it’s very difficult to say what could have gone wrong. We’ll keep the thread open in case you should need any further help on the topic.

    Best regards,
    Rikard

    • This reply was modified 7 years, 7 months ago by Rikard.
    #787712

    Hi Rikard

    Unfortunately, we are having the same error as before. So I went into cPanel and renamed the “enfold” file to “enfold.s” to get the site is working again. So it definitely is an issue with the theme. The theme is up to date, so I don’t know what it could be.

    Please, can you investigate this for me? I have posted all the login details previously.

    #788006

    Hi ChrisSchutte,

    You might want to look for server logs.
    https://wordpress.stackexchange.com/questions/55490/what-log-files-does-a-wordpress-installation-write-to
    and or enable debug
    https://wordpress.stackexchange.com/questions/177637/no-error-log-file-no-debug-info
    https://digwp.com/2009/07/monitor-php-errors-wordpress/
    That way you will have a lot more info on what went wrong during update.
    After enabling logging, try to update the theme again.

    Best regards,
    Victoria

    #788021

    Hi Victoria

    You have not read my post. We weren’t updating the site when this error occurred.

    It happened randomly.

    #788047

    Hi,

    Sometimes, the server that youre using doesnt support the Enfold theme because of the capacity of the server. May you provide us your host information?

    Best regards,
    John Torvik

    #791597

    Hi – I am not too sure of the server etc.

    I have attached the Cpanel details, please could you check?

    #791871

    Hi ChrisSchutte,

    What I meant was, that you should enable logging and then proceed with installing or updating or activating the theme. that way the errors will be logged and it will be easier to solve them.
    Here is the error in private

    Best regards,
    Victoria

    #793262

    Hi Victoria

    I had to rename the enfold folder to “enfold.s” to enable the site to load. That is how I know it is a theme error causing the error.

    Your error log reflects that “enfold.s” name. So I am not sure if that messed up your test?

    Please try again? We are still getting this HTTP 500 error and it is very frustrating. I have never experienced this with any other theme?

    #793321

    Hi,

    Thanks for providing the cpanel access, it should be fixed now and your site is up. There are few files missing which I added and that fixed the site. Let us know if it’s good on your end or still has some issues :)

    Best regards,
    Nikko

    #793394

    Thanks Nikko

    What was the error?

    #793404

    Hi,

    This file is missing: enfold/config-events-calendar/config.php. Let us know if you need more assistance or if we can close this thread :)

    Best regards,
    Nikko

    #794201

    Hi All,
    I’ve faced with the same error right after update my theme from 4.0.5 to 4.0.6 – http://newartcommunity.ru . Please, could you assist how to solve the issue? Should I try to reinstall the theme from the zip? Will all the setting be kept after reinstall?

    Thank you in advance.

    #794449

    Hi,

    Can you please update Enfold to the latest version 4.0.7 via FTP – kriesi.at/documentation/enfold/updating-your-theme-files/ and check if that helps?

    @Alex I believe this was fixed on your installation. If you are still having issues, please start a new thread :)

    Best regards,
    Yigit

    #806886

    Hi All

    The site is down again! I updated it to the latest Enfold theme last week and it was fine, and now it is down again.

    Someone really needs to assist us with this. The site can’t keep crashing everythime there is an update.

    Otherwise we will need a refund from Envato and we will have to buy another theme that is stable.

    #806967

    Same problem here. Installed Enfold and also get the http 500 error when i want to view the site.
    Also, when i disable enfold and do a live preview, all i see is a blanc page. The 500 error appears in google chrome, but on firefox the page shows totally white. Tried different standard theme’s and they all work well.

    #807085

    See my private debug content

    #807515

    Hi Bert2,

    /tmp has to be writable. You have to set the correct permissions.

    Best regards,
    Victoria

    #807516

    Hi ChrisSchutte,

    Which php are you running? Do you have any errors in you logs?

    Best regards,
    Victoria

    #807910

    Thank you for your support. I don’t know how to make /tmp writable or where to find it…..
    The error in line 33 of masonry_entries.php states if(!is_admin() && !current_theme_supports(‘avia_no_session_support’) && !session_id()) session_start();

    #807960

    Hi my php and server details are below:

    cPanel Version 64.0 (build 24)
    Apache Version 2.2.31
    PHP Version 5.6.30
    MySQL Version 5.6.35

    The error log is attached (drop box link)

    #808181

    Hi Bert2,

    At that point the script tries to write some session data to a file in /tmp and it cannot. That’s why it fails. You can do it via FTP or cPanel.

    Best regards,
    Victoria

    #808183

    Hi ChrisSchutte,

    Thanks for the log :)

    The file config-bbpress/config.php is missing, that’s why it fails. Please, get a fresh copy and put it /wp-content/themes/enfold/config-bbpress/.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #808431

    Hi Victoria

    Thank you that worked!

    But why was that file not in there in the first place? I downloaded the latest Enfold theme and unpacked it directly into the Enfold folder – I didnt touch any files?

    #808935

    Hi Victoria,

    Located the /tmp folder and selected the read, write an execute options for the folder and all the files and directories in that folder.
    Cleaned my cache and still same message. So no luck i’m afraid.

    #809572

    Hi,

    What php version are you using?

    Best regards,
    Basilis

    #809580

    At this moment php 5.3 but the domain will be transferred to php 5.6

    #810359

    Hi ChrisSchutte,

    I’ve seen cases like that, sometimes during update the file copying process fails or gets interrupted for various reasons and the outcome is that some files go missing.

    Glad we worked it out! :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #810361

    Hi Bert2,

    The issue might be gone once you transfer to php5.6, though php7 is highly recommended!

    Best regards,
    Victoria

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