Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #818620

    Hi,

    We have been using Enfold for a few years on a client’s site with no issue (and we love it) but over the past updates we found a deposit issue (which is not this thread). Whilst trying to fix this I found another problem.

    When trying to use the Plugin Additions and add the Product Purchase button to an Advanced Layout page the page won’t save and issues a HTTP 500 error. If I place the button at the top of the page it does save but when trying to add it in further down the page it won’t save at all.

    Link to the affected page example is attached (the button should be where it now states ‘Maintenance issue’ on the fast jump ‘Booking’ section. Any insight into why this could be an issue would be ideal as I don’t understand how it has now arrisen.

    Thanks,
    Dan

    #818663

    Hey alicewp,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #818680

    Thank you. Details attached.

    #818893

    Hi alicewp,

    Could you please enable debug into loo and send us the logs?
    Here is how to do it:

    Best regards,
    Victoria

    #818944

    Hey,

    With debug on it isn’t generating a log for some reason. I have copied the error messages coming on that page in the details below.

    Thank you with the assistance.

    #819100

    Hi,

    Disable all the plugins and check if there`s any problem yet.

    Best regards,
    John Torvik

    #819218

    Hi,

    I’ve disabled the plugins and found which two were causing the debug messages and have left those deactivated.

    Now when trying to save the page with the Product Purchase button I get this message:

    Fatal error: Call to undefined function wc_clear_notices() in /chroot/home/handsonj/handsonjourneys.com.au/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/product_snippet_button.php on line 71

    Thanks

    #819236

    Ok, it seems that the deposit and final price plugins were causing the issues and I have now been able to add in the add to cart button albeit with less functionality. Will find replacement plugins.

    Thank you for all the help.

    #819349

    Hi,

    Great, glad you found the problems and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

Viewing 9 posts - 1 through 9 (of 9 total)
  • You must be logged in to reply to this topic.