Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 10, 2018 at 11:57 am #939812
    gymsusie

    Hi, please can you take a look at my site I have updated to the latest version of Enfold but keep getting a HTTP 500 error, I don’t have much experience of using WordPress please could you login and fix the issue for me ?

    April 10, 2018 at 12:02 pm #939818
    Victoria

    Hey gymsusie,

    Can you please check server log for error?
    Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/

    Best regards,
    Victoria

    April 11, 2018 at 12:46 pm #940469
    gymsusie

    Hi Victoria,

    I have contacted my hosting company and they are saying it is a problem with the theme.

    Best wishes,

    Susie

    April 12, 2018 at 12:25 pm #940897
    Rikard

    Hi Susie,

    What version of PHP are you running on the server? What did your hosting provider say was the exact problem? Did you try to completely remove the theme from the server and upload a fresh copy via FTP? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    April 16, 2018 at 11:34 am #942517
    gymsusie

    Hi,
    It’s PHP version 5.4
    The hosting provider said it was a problem with the theme. Yes I’ve tried uploading a fresh theme directly downloaded from Themeforest.
    Thanks,
    Susie

    April 17, 2018 at 6:24 am #942944
    Rikard

    Hi,

    Thanks for the feedback, the recommended version to run WordPress on is minimum 5.6, could you try to upgrade to that or a higher version?

    Best regards,
    Rikard

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