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  • June 23, 2017 at 8:44 am #812005
    craftyangel2464

    I am the web developer for the website craftyangels.com.au and today suddenly the site disappeared and came up with an HTTP 500 error message. I contacted my host for help fixing the problem and this is what they’ve come back to me with (see below) Can you please help me???

    The 500 error can also occur when WordPress website tries to access
    more memory then its allowed to by “Server PHP configuration”.

    I have checked logs and found that your WordPress website consuming ore
    memory then allowed to it. Below are the logs for the same.

    =================================
    [23-Jun-2017 05:37:16] PHP Fatal error: Allowed memory size of
    67108864 bytes exhausted (tried to allocate 7680 bytes) in
    /home/craftyan/public_html/wp-
    content/themes/enfold/framework/php/function-set-avia-backend.php on
    line 481
    =================================

    By default, 512MB PHP memory set to your account and we cannot increase
    more than 512MB as per our TOS.

    You can verify PHP memory using below php info page.
    http://craftyangels.com.au/info.php

    To fix this issue you will need to optimize your theme, for this you
    need to contact enfold theme support department.

    June 23, 2017 at 12:05 pm #812059
    craftyangel2464

    Just letting you know my host came to the party and seems to have restored the website thank goodness. Do you still need to optimize the template? I don’t know.

    June 23, 2017 at 1:49 pm #812111
    Rikard

    Hi,

    Thanks for the feedback, so what exactly did they do? 512mb should be enough to run the theme without any problems.

    Best regards,
    Rikard

    June 23, 2017 at 11:38 pm #812340
    craftyangel2464

    Hi Rikard,

    Thanks for getting back to me :-)

    I had a bit of a meltdown with them since I had been with the company since 2008 so they made a bit more of an effort and this is what they wrote back to me. A lot of it is double dutch to me but I will check the plugins. I suppose my concern was that I recommend Enfold to all my clients so I didn’t want all the sites failing! Is what they are telling me correct? I haven’t had trouble with any plugins with any other hosting service and I have a lot of sites I manage. DO you have any suggestions?

    ——————————-

    I have checked this further and found that the plugins installed under
    the account are using up all the CPU resources assigned to the account,
    resulting in a blank website.

    Checking the logs, it only showed the following :

    PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
    10321 craftyan 16 0 260m 65m 40m R 37.2 0.4 0:00.38
    /usr/bin/php /home/craftyan/public_html/index.php

    As it is a wordpress website, it is hard to track the exact file/plugin
    that is causing the problem. We have thus renamed some of the plugins
    and while enabling them one by one, we found that the website started
    working when the following plugins were kept disabled :

    woocommerce-exporter
    woocommerce-product-slider
    woocommerce-smart-sale-badge
    woocommerce-xml-csv-product-import

    Also as we enabled the other plugins, the website slowness also showed
    up. So it is clear that the plugins installed under the account are
    using up the resource. You are requested to login to your wordpress
    admin panel and make sure that the plugins are all up to date.

    Also do update the wordpress version. This should help optimise the
    application and improve sites performance. You can then enable the above
    plugins. These 3rd party applications are known to have such issue if
    not kept updated.

    Please let us know if you find any problem.

    June 25, 2017 at 6:57 am #812591
    John Torvik

    Hi,

    This article ought to help you with the optimization: http://www.sparringmind.com/speed-up-wordpress/

    Best regards,
    John Torvik

    June 25, 2017 at 7:23 am #812604
    craftyangel2464

    Thanks John, I will definitely check it out :-)

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