Viewing 13 posts - 1 through 13 (of 13 total)
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  • April 2, 2017 at 4:08 pm #770644
    jennmartins4

    I’m using the Accordion element to create content. I’ve customized it in a child theme so I’m able to add more than just a title before it expands. But anytime I try to customize the text (in this example, styling the text as a header), that HTML shows up in the content.

    April 2, 2017 at 9:01 pm #770739
    Basilis

    Hey jennmartins4!

    can u please enable it so we can be able to see it?
    I could not locate it at all, where that is

    Cheers!
    Basilis

    April 3, 2017 at 12:05 am #770786
    jennmartins4

    This page might be a better example. On the first accordion, I’ve added an h3 to the preview and it shows up as live code rather than styled/header text: http://makingheadway.org/wordpress2017/clinical/

    April 3, 2017 at 8:58 am #770956
    John Torvik

    Hi,

    Please, may you share with me your WP credentials and your website link?

    Best regards,
    John Torvik

    April 3, 2017 at 2:18 pm #771139
    jennmartins4

    Info below

    April 5, 2017 at 7:22 pm #772772
    Victoria

    Hi jennmartins4,

    The html tags have to be added in Text mode or in Visual mode – by choosing from dropdown. I was able to get it to show the header as h3. If it did not work from Visual, you can switch to Text mode and edit html there.

    If you need further assistance please let us know.

    Best regards,
    Victoria

    April 5, 2017 at 7:37 pm #772782
    jennmartins4

    Using the text editor/HTML isn’t an option for the client/employees who will be using the visual editor and have 0 experience in HTML. I can get it to work myself that way. But if they click on the accordion to then edit the bottom half, it makes the code in the top half viewable without even touching it. So every time the bottom half is adjusted, the top half needs to be recoded.

    April 10, 2017 at 7:23 pm #775603
    Yigit

    Hi,

    Sorry for the late reply!

    Have you figured it out by using “Read more” instead? :)

    Best regards,
    Yigit

    April 10, 2017 at 8:12 pm #775616
    jennmartins4

    I’m already using ‘read more’. The problem is the content above the ‘read more’ button…

    April 10, 2017 at 9:16 pm #775658
    Vinay

    Hi,

    The customization in the child theme could be one of the reasons why this is happening. For testing purpose please remove the customization and use a plugin like https://wordpress.org/plugins/wp-show-more/ or https://wordpress.org/plugins/read-more-without-refresh/

    Best regards,
    Vinay

    April 10, 2017 at 10:59 pm #775702
    John Torvik

    Hi,

    Ive checked your site and I cant what is wrong, check this screenshot: http://prntscr.com/euvjg9

    Best regards,
    John Torvik

    April 11, 2017 at 3:41 am #775761
    jennmartins4

    The problem is in the backend. If I make something in the preview bold (or style it in any way), it works that specific time I save it. But if I click on it again to make any edits, the styling is changed to viewable code.

    Me making something bold: http://prnt.sc/euy758
    How it looks in the preview before saving: http://prnt.sc/euy72v

    If I click again to make edits: http://prnt.sc/euy6zx
    Again, if trying to make edits: http://prnt.sc/euy6ma

    April 14, 2017 at 6:57 pm #777967
    Andy

    Hi,

    well, I guess as long as it doesn’t cause any issue in the front end, then everything should be fine. However, feel free to deactivate all plugins and customizations to check if one is causing this.

    Also there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

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