Viewing 14 posts - 1 through 14 (of 14 total)
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  • July 4, 2017 at 4:54 pm #816399
    BugfreeSystems

    Hi,

    on this specific page https://www.secure-data-space.com/en/product/features/ of my customers website the html code is broken, see line 356 and so on.
    I’ve built the page new from scratch, but it’s still the same, the html code is messed up.
    The update of WordPress from 4.7.5 to version 4.8 didn’t help either.
    It only happens on this specific page in english language.

    Worpress: 4.8
    Enfold: 4..0.7 WPML: 3.7.1

    Can anyone help me?

    July 5, 2017 at 5:58 am #816619
    John Torvik

    Hey BugfreeSystems,

    I`ve checked your site and all is working normally. Could you provide to us some screenshot?

    Best regards,
    John Torvik

    July 5, 2017 at 10:39 am #816681
    BugfreeSystems

    Hi John,
    the html issue occures only on this page: https://www.secure-data-space.com/en/product/features/

    This screenshot shows at which section of the page the html errors starts and how it should look like:

    This screenshot shows the correponding sourcecode in firebug and the errors:

    Best regards,
    TJ

    July 7, 2017 at 3:06 pm #817869
    Yigit

    Hi,

    Sorry for the late reply!

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    July 10, 2017 at 9:27 am #818607
    BugfreeSystems

    Hi Yigit,

    thanks for your answer.

    Here is the requested data…

    Best regards,
    TJ

    July 11, 2017 at 9:03 pm #819623
    Basilis

    Hi,

    Accessing the page – can i ask the content is added trough a doucument like word?

    Best regards,
    Basilis

    July 12, 2017 at 9:19 am #819877
    BugfreeSystems

    Hi Basilis,

    probably this is done by editors.
    Did you find the cause of the problem?

    Best regards,
    TJ

    July 12, 2017 at 11:04 pm #820254
    Basilis

    Hi,

    Yes, it is because of the usage of copying the elements and not striping our the not need html tags

    Best regards,
    Basilis

    July 13, 2017 at 3:13 pm #820559
    BugfreeSystems

    Hi Basilis,

    I have checked all contents, but in none I have found invalid or unwanted html tags.
    Therefore, it can not be the cause for the problem.

    Best regards,
    TJ

    July 16, 2017 at 9:41 pm #822181
    Basilis

    Hi,

    Using the HTML Tags, can brake in some combination
    The best possible solution, is to create your HTML as shortcodes and use it like that

    It will solve all the problems.

    Best regards,
    Basilis

    July 18, 2017 at 4:47 pm #823402
    BugfreeSystems

    Hi Basilis,

    now I’ve figured out why the page was not rendered correctly.
    It was not faulty html code within the contentelements.
    The problem occurs when the content structure of the translated page differs from the structure of the oriinal page.
    As soon as even one content element on the translated page is deleted or replaced by another, the html structure is broken.

    My translation workflow looks like:
    1. push translation button (+)
    2. import contents from original language german with the function “copy contents from original language” to the new empty page (english)
    3. Translate the contents successively fom german to english

    Is this behaviour a bug?
    Thus, the content structure of the translated page can not deviate from the original, but this should be possible.

    Best gegards,
    TJ

    July 23, 2017 at 8:47 pm #828743
    Basilis

    Hi,

    We have heard that happening before on translations but we are not sure why it occurs.
    We would appreciate if you can contact the WPML team and do let us know what they will say out.

    Best regards,
    Basilis

    July 25, 2017 at 10:05 am #829512
    BugfreeSystems

    Hi Basilis,

    after checking the installation instructions of WPML, I noticed that the plugin “WPML String Translation” was not installed. Now the plugin is installed and the problem has gone.
    Now the translated page is rendered without any html error and the contents on the translated page may differ from the content in the original language.

    Thank you for the crucial note.

    Best regards,
    TJ

    July 29, 2017 at 10:47 am #831435
    Victoria

    Hi TJ,

    Glad you got it working for you! :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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