Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • January 28, 2016 at 4:47 pm #573843
    sfmcgrady

    I had a developer start our site and then we took it over. I paid for the theme and downloaded the latest version, but cannot tell what version is currently loaded as the developer put “OUR NAME and Version 1.0 and By OUR NAME” on the Theme details!!! How else can I determine what the version of Enfold I have installed is?

    Thanks much.

    January 28, 2016 at 4:50 pm #573845
    sfmcgrady

    Adding this comment as I forgot to click the “notify me by email on replies”! Wish that defaulted ON for threads I start.

    January 28, 2016 at 5:00 pm #573854
    Yigit

    Hey!

    Please go to Appearance > Themes. Previous developer might have created a child theme and changed themes name there. If that is the case, please click “Theme details” on Enfold parent theme and check the version there.

    Regards,
    Yigit

    January 28, 2016 at 6:03 pm #573922
    sfmcgrady

    Uggh! I replied with Private content and now it is all gone…guess I always need some text in here!

    The message below in private aread is missing 3 images which will help you see what I mean – but how do I get those to you? I tried to reply to your email – noreply!

    Can I attach an outlook email or PDF for you to easily see what I am talking about?

    January 28, 2016 at 8:05 pm #574021
    Basilis

    Hey!

    Can you please provide us with backend access / ftp so we can give it a look?
    We will be able to understand and provide you more info of what happend

    Regards,
    Basilis

    January 28, 2016 at 8:53 pm #574072
    sfmcgrady

    reply below

    January 29, 2016 at 1:13 pm #574479
    Josue

    Hey!

    We may not need FTP access, a WordPress Administrator account will suffice.

    Cheers!
    Josue

    January 29, 2016 at 3:28 pm #574593
    sfmcgrady

    see below

    January 31, 2016 at 11:43 am #575264
    Josue

    Hi!

    Can you post a link to the site in question?

    Best regards,
    Josue

    February 1, 2016 at 5:29 pm #575908
    sfmcgrady

    The site is not live yet, but see private info

    February 1, 2016 at 5:50 pm #575932
    Josue

    You’d need to disable maintenance mode first if you want us to see that site. If you are worried of losing something when updating one thing you can do is do a backup of your current theme beforehand.

    Regards,
    Josue

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.