Hello,
We bought your Enfold-Theme on 15 Oct 2015 and would like to update it; however, the purchase it not visible on our Themeforest/envato-market account. We are currently running on Enfold 3.5.4, and Enfold will break if we go beyond PHP 7.0.
What can we do?
Hi Ferdinand,
Are you sure that you are logging into Themeforest with the same account which was used to purchase the license? If it is the correct account, then you would have to reach out to Themeforest support for further help with that, as we don’t manage any purchase details ourselves.
Once you have access to the theme files, then the update to 4.9.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikard
Hi,
Thanks for the update!
If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum :)
Best regards,
Yigit