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  • #1342423

    Hello, I am trying to update my theme to the latest version.

    Current version: Enfold 4.6.3.1

    I’ve created a new token key with no success in updating the theme.

    Here are the messages in the WP dashboard.

    Thank you!

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    #1342429

    Hey sethriley,
    Thank you for the login, unfortunately, version 4.6.3.1 (Nov 22, 2019) had an update bug that was later fixed in 4.6.4-beta-1
    So to update your version of Enfold you will need to download the latest version (v4.9) from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    #1342434

    Thank you so much! Worked like a charm.
    Everything on my site seems to function properly again.
    Cheers!!!

    #1342436

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 4 posts - 1 through 4 (of 4 total)
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