Viewing 11 posts - 1 through 11 (of 11 total)
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  • January 29, 2019 at 3:49 pm #1060060
    Gerry Granshaw
    Guest

    Hi, I’ve created a number of pages with large, full width images via the Color Section background image function. However, when viewed on mobiles only a small part of the image shows. Example in Private Content below.

    is it possible to make this function responsive?

    Thank you
    Gerry

    January 31, 2019 at 9:09 pm #1061187
    Victoria

    Hey Gerry Granshaw,

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Victoria

    February 4, 2019 at 3:07 pm #1062713
    obimedia2

    Hi, I’m already registered and have purchased multiple Enfold/Envato licenses, details below including link.

    Please answer asap.

    Many thanks

    Gerry

    February 6, 2019 at 6:12 am #1063455
    Rikard

    Hi Gerry,

    We would prefer that you use the forum for technical support, this is the pre-sale channel for potential customers asking questions before they purchase.

    The site you are linking to is not working, please see private.

    Best regards,
    Rikard

    February 6, 2019 at 12:43 pm #1063585
    obimedia2

    Hi Rikard

    I would like to use the support forum but there is nowhere to add a new topic? I’ve had this problem before and the only way I’ve been able to get to help is via Pre Sales.

    The link below is working and I’ve spelt it out also.

    Gerry

    February 6, 2019 at 12:45 pm #1063587
    obimedia2

    Hi again Rikard

    Would really like to know if it’s possible to make background images in the Color Section responsive to mobiles. I’m using large images that look fine on desktop but on mobiles they show just a crop rather than scaling down.

    Hope you can help asap.

    Thank you

    Gerry

    February 7, 2019 at 9:28 am #1063939
    Rikard

    Hi Gerry,

    If you want greater control over the background images on smaller screens then you could duplicate the element and use an image better adapted to smaller screens in the new one. You can then hide/show the correct section in the Screen Options tab of each of the elements.

    Best regards,
    Rikard

    February 7, 2019 at 5:45 pm #1064217
    obimedia2

    Thank you Rikard. That’s very helpful.

    Please let me know how to post on technical support in future as I can only find the forum but no way to start a new ticket.

    Best wishes

    Gerry

    February 7, 2019 at 7:21 pm #1064259
    Jordan Shannon

    Hi,

    All technical support questions are fielded here in the forums.

    Best regards,
    Jordan Shannon

    February 8, 2019 at 11:32 am #1064535
    obimedia2

    Hi Jordan

    I can see plenty of answers but nowhere to post a question.

    Rikard told me above: “We would prefer that you use the forum for technical support, this is the pre-sale channel for potential customers asking questions before they purchase.”

    The only way I could post my question was to go through the Pre-Sale contact.

    Thanks
    Gerry

    February 8, 2019 at 11:07 pm #1064792
    Victoria

    Hi Gerry,

    Next time you just need to go to this link and start a new thread

    Enfold

    If you need further assistance please let us know.
    Best regards,
    Victoria

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