Viewing 19 posts - 1 through 19 (of 19 total)
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  • June 21, 2018 at 1:32 am #975598
    Justin

    Hey guys,
    how can I get my video to play on mobile? Or at least load the image being used as a backup for the mobile site.
    Currently I just get a black screen on mobile and no video play. What would you recommend with settings

    THx!
    JS

    June 21, 2018 at 3:25 am #975618
    Mike

    Hey Justin,
    When I view your site with my Android phone your header video plays correctly.
    Are you experiencing this with a iPhone?

    Best regards,
    Mike

    June 21, 2018 at 4:20 am #975643
    Justin

    Hey Mike….the iPhone, yes.

    June 21, 2018 at 8:57 pm #975979
    Victoria

    Hi Justin,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    The video plays well on an iPad, but not on the iPhone.

    Best regards,
    Victoria

    June 21, 2018 at 8:59 pm #975982
    Justin
    This reply has been marked as private.
    June 22, 2018 at 9:21 am #976157
    Victoria

    Hi Justin!

    Cheers!
    Victoria

    August 25, 2018 at 11:01 pm #1001786
    Justin

    Victoria, I can temporarily deactivate Sucuri. Need to get the background to my site loading. Video or image.

    August 27, 2018 at 5:31 am #1002130
    Ismael

    Hi,

    Are you checking this on Safari? Please note that the browser has a new autoplay policy which is almost the same as Google’s.

    Safari:

    Safari 11 is using the so called “automatic inference engine”, which decides, if media elements with sound are allowed to auto-play on the visited website by default, which won’t be the allowed for most websites, according to the Safari team. In addition to that, a new power-saving feature will prevent the playback of muted videos, if they are off-screen, or hidden in a background tab.

    // https://bitmovin.com/play-not-play-new-autoplay-policies-safari-11-chrome-64/

    Google:

    Chrome’s autoplay policies are simple:

    Muted autoplay is always allowed.
    Autoplay with sound is allowed if:
    User has interacted with the domain (click, tap, etc.).
    On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously play video with sound.
    On mobile, the user has added the site to his or her home screen.
    Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

    // https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

    Did you add a fall back image? That image should be displayed instead of the video on mobile devices. If you did add a fallback image but it’s not displaying, please refer to the following thread for a possible fix.

    // https://kriesi.at/support/topic/fullwidth-easy-slider-with-video-asking-for-object-on-mobile/#post-955294

    Best regards,
    Ismael

    August 27, 2018 at 1:52 pm #1002275
    Guenni007

    on modern Iphones with newer OS the playsinline and muted parameters will do the job on embedding via html5.
    <video playsinline autoplay loop muted …

    but i guess you have inserted the video in a different way
    i did it here on a test-page – but with advanced layerslider – and html5 code: https://webers-testseite.de/weber/
    And i hope that even for small screens this is also visible on Iphone7/8/X

    August 27, 2018 at 3:14 pm #1002304
    Justin

    @Ismael, no Fallback image. I have one added, it just has not worked. I see there’s a posting on this – to update. Thanks for the link.

    @Guenni007     looks good. All I am doing is inserting the link of the media file as a background image using the Advanced Layer’s color section.

    August 27, 2018 at 6:14 pm #1002396
    Guenni007

    and you can not do what you want to do with advanced layerslider? – you have to use the color-section ALB Element?

    August 28, 2018 at 4:09 am #1002513
    Ismael

    Hi,

    Yes, @Guenni007’s right. You can actually use the layer slider instead of the color section to add a video background, which works well on mobile.

    Best regards,
    Ismael

    August 30, 2018 at 5:37 pm #1003730
    Justin

    I would rather use the color section with the option to use a background video – than use the Layerslider. Staying away from LayerSlider :)
    It’s odd to me that this feature is available in the theme builder, but does not work for me.

    Even if I check ‘hide video on mobile devices‘, I still get a pitch black background.
    No video. No image. https://prnt.sc/koq49o

    August 31, 2018 at 4:40 am #1003887
    Ismael

    Hi,

    Did you try the fix for the fallback image?

    // https://kriesi.at/support/topic/fullwidth-easy-slider-with-video-asking-for-object-on-mobile/#post-955294

    Best regards,
    Ismael

    September 1, 2018 at 9:10 am #1004288
    Guenni007

    well – maybe you followed the fix of ismaels link – i can see the fallbackimage now.
    and by the way you did not mention that it is a cdn video. Sometimes this will be a source of troubles too.

    September 2, 2018 at 9:03 pm #1004711
    Justin

    @guenni007 not ure if it would be. It was a URL from the local server until the other day when I revisited to the CDN URL.
    The FallBack image works on mobile now. Is it not possible for the video to work on mobile?

    • This reply was modified 6 years, 2 months ago by Justin.
    September 3, 2018 at 6:11 am #1004775
    Ismael

    Hi,

    Is it not possible for the video to work on mobile?

    You have to use the layer slider for that, as Guenni recommended.

    Best regards,
    Ismael

    September 3, 2018 at 2:45 pm #1004990
    Justin

    OK … if that is the only way. I will have to reinstall the theme since LayerSlider was deactivate a while back.

    Thanks @ismael … thanks @guenni007

    • This reply was modified 6 years, 2 months ago by Justin.
    September 4, 2018 at 8:07 am #1005315
    Ismael

    Hi,

    You’re welcome! Let us know if you need anything else. :)

    Best regards,
    Ismael

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