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  • #1370395

    Hi,
    I had an older version of Enfold installed but just bought another new version and I would like to add the private token of the new theme to the old theme so I don’t manually have to update the theme.
    I clicked on the link in WordPress to create a new token but it might’ve taken me to the wrong token creation page because when I added this token, it said it was not valid. ( I think I might have 2 accounts..)

    I got the following message:

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    Your help is appreciated :)
    Thanks,
    Lisa

    #1370400

    Hi sundara88,

    Please make sure you have the correct permission:

    For further information please follow the instructions in our documentation: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

    Best regards,
    Nikko

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