How do I post a Thread or Ticket if I need Support?

[Daniel]

Hello, I am trying to post a question because i need tech support regarding a theme and cant seem to figure out how to do so. I can only read and reply to others threads? Can you send me instructions?

I am experiencing the following issue by the way, My website is experiencing an issue where the full content of the homepage is not loading properly. The main front page slider image fails to load and the product image sliders are supposed to be 1 row each in which a user can scroll through various products however, the site is showing all of the products at once (incorrectly). This may be a javascript issue or something similar. It mat have happened as of a latest update. I have tried to activate and deactivate various plugins to see if the issue gets fixed but it has not.

Thought may be there was a hosting issue so i contacted them but they seem to think there is a theme error.

[Victoria]

Hey Daniel,

For technical support please register here kriesi.at/support/register with your item purchase code .

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

Example: https://kriesi.at/support/enfold

Scroll to the bottom of the page to open a new ticket.

Best regards,
Victoria

[Author]

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