Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 19, 2017 at 10:16 pm #796817
    MStrom1337

    I just bought the Theme in order to create a new website for our company. I have to say that im totally disappointed about the theme – nothting is working, I cant even open a support ticket here although I registered an account with my purchase code ?

    As I installed the theme and demo data as well as layerslider demo ist not importing! Page have been imported but do not look like the one in the demo!?

    We have to get the project done over the weekend, could please somebody help me?

    Thanks in advance,
    M. Stroschein

    • This topic was modified 7 years, 7 months ago by MStrom1337.
    May 19, 2017 at 10:38 pm #796828
    Yigit

    Hi,

    Thanks for contacting us!

    You can start new threads under Enfold sub forum :)

    Can you please post a link to your website so we can see which demo you imported and how it looks on your installation?

    Best regards,
    Yigit

    May 19, 2017 at 10:47 pm #796830
    MStrom1337

    Yeah, the website can be reached under : http://securesystem.homepage.t-online.de/SecureSystem/

    At least I managed to import some demo content, but the page does not look like as we expected it : http://kriesi.at/themedemo/?theme=enfold-overview

    Thanks for this very fast reply!

    Best regards,
    Martin

    May 19, 2017 at 10:50 pm #796833
    Yigit

    Hi Martin,

    Page i attached in private content field is the main homepage of the demo. To me it looked like only LayerSlider is missing. If you do not mind posting WP admin logins here privately, we can look into it :)

    Best regards,
    Yigit

    May 19, 2017 at 10:54 pm #796834
    MStrom1337

    Of course this would be great. How should I pass the credentials to you ?

    If you pass me your email adress I would create an admin account for you.

    As mentioned already fastest support I’ve ever expierienced – great ! :)

    Best,
    Martin

    May 19, 2017 at 10:59 pm #796835
    Yigit

    Hi Martin,

    You can use (Email address hidden if logged out) but please post login credentials here privately (in private content field below) so any available moderator can look into it :)

    Best regards,
    Yigit

    May 19, 2017 at 11:15 pm #796838
    MStrom1337

    Hi Yigit,

    I just started to understand the theme ;).

    Looks like I can manage it on my own … just wasnt used to it …

    But could be if I need your support throughout the next days – cause it has a certain learning curve to me. Therefore I posted the credentials below …
    I will deactivate your account as soon the website is offically online.

    Thanks a lot for you support!

    Best,
    Martin

    • This reply was modified 7 years, 7 months ago by MStrom1337.
    May 19, 2017 at 11:23 pm #796841
    Yigit

    Hi Martin,

    Great! Once you figure out how theme works, i am pretty sure you will be able to create pages and posts very quickly, one of the best advantages of Enfold :)

    In case you have any other questions, you can start new threads under Enfold sub forum. It is always a good idea to attach temporary admin logins, links to pages and screenshots in private content field. That way we can make sure we understand you clearly and help as quick as we can. You can upload your screenshots on imgur.com or Dropbox public folder and simply attach the links :)

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Enjoy your weekend!

    Best regards,
    Yigit

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