Viewing 21 posts - 1 through 21 (of 21 total)
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  • March 31, 2017 at 7:57 pm #770147
    ListenAudio

    When the main menu is hovered, the dropdown for submenus cannot be seen. It is present, but so light and transparent that it cannot be seen on desktop. It is functioning correctly on mobile.

    Thanks.

    • This topic was modified 7 years, 9 months ago by ListenAudio.
    March 31, 2017 at 10:11 pm #770174
    Jordan Shannon

    Hey ListenAudio,

    Can you provide a screenshot? This is what I am seeing on mobile:

    https://snag.gy/xsy7tH.jpg

    Best regards,
    Jordan Shannon

    April 3, 2017 at 6:47 pm #771277
    ListenAudio

    Jordan,

    Our developers solved the problem with this shortcode override to the CSS:
    .av-main-nav > li > ul {opacity: 0.8 !important;}

    Images in private content.

    Thanks!

    April 3, 2017 at 6:48 pm #771278
    ListenAudio

    Same problem with popup window on hotspot images.

    April 3, 2017 at 7:11 pm #771279
    Jordan Shannon

    Hi,

    Were you able to solve the issue with the hotspot images?

    Best regards,
    Jordan Shannon

    April 3, 2017 at 7:14 pm #771284
    ListenAudio

    Not at the moment.

    April 3, 2017 at 7:43 pm #771290
    Jordan Shannon

    Hi,

    Do you already have pop-up text attached to the hotspot?

    Best regards,
    Jordan Shannon

    April 3, 2017 at 7:45 pm #771291
    ListenAudio

    Yes, text and an image. Same thing with the hotspot – the window does pop, but is almost entirely transparent.

    April 3, 2017 at 9:17 pm #771330
    Jordan Shannon

    Hi,

    I am not able to view the pop-up at all. It is completely invisible. Please try adding this to quick css:

    .av-tt-hotspot,
.av-tt-hotspot .avia-arrow{ 
	background: opacity: 0.8 !important; 
	background-color:opacity: 0.8 !important;
}

    Let me know if this works.

    Best regards,
    Jordan Shannon

    April 3, 2017 at 11:50 pm #771436
    ListenAudio

    Jordan,

    Code added to quick CSS. No change in appearance on hotspot image. It is still slightly visible, but maybe 5% opacity.
    Please advise.

    Thanks.

    April 4, 2017 at 1:09 am #771456
    Jordan Shannon

    Hi,
    Are you using the hotspot short codes for the text?

    Best regards,
    Jordan Shannon

    April 4, 2017 at 6:37 pm #771908
    ListenAudio

    We’re using the layout builder for the hotspot images. We pasted your code to the CSS quick.

    April 4, 2017 at 6:58 pm #771919
    Jordan Shannon

    Hi,

    Would you be able to provide admin info so I can login and take a look at it further?

    Best regards,
    Jordan Shannon

    April 4, 2017 at 7:17 pm #771928
    ListenAudio

    See private content.

    April 6, 2017 at 4:08 pm #773295
    ListenAudio

    The problem is still persisting. I’d rather not pay our developers to fix the problem. Have you been able to determine the cause of this transparency?

    April 6, 2017 at 6:00 pm #773369
    Jordan Shannon

    Hi,

    I am going to check in with my team and see if they have a solution. It’s seems like an error in the fade animation.

    Best regards,
    Jordan Shannon

    April 11, 2017 at 2:17 pm #776043
    ListenAudio

    Jordan,

    Any word from your team on what may be causing this problem. After our developers solved the drop-down menu problem, we are noticing that the sub-menu pop-outs do not show up either. This is causing many problems on our end, as our clients are not able to access critical portions of our website. We are also at a standstill in expanding our site for new products.

    Please let me know what you find ASAP.

    Thanks!

    April 11, 2017 at 3:00 pm #776077
    Jordan Shannon

    Hi,

    Apologies for the delay. We should have a solution here for you soon.

    Best regards,
    Jordan Shannon

    April 11, 2017 at 3:00 pm #776078
    Yigit

    Hi!

    Sorry for the late reply!
    Could you please try de-activating all active plugins and check if that helps?

    Regards,
    Yigit

    April 11, 2017 at 8:24 pm #776290
    ListenAudio

    Yigit,

    Thank you for your response. This worked. We deactivated all plugins and then reactivated each individually. They are all currently active and all pop menus and boxes are functioning correctly. We have no indication of which plugin may have solved the issue; sorry we can’t be of help on this matter.

    Thanks for the great support!

    April 11, 2017 at 9:58 pm #776333
    Yigit

    Hi,

    Not at all!
    You can simply try activating plugins one by one to find the culprit :)
    Let us know if you have any other questions or issues :)

    Best regards,
    Yigit

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