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AuthorPosts
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May 25, 2020 at 11:07 am #1216075
Hi,
The horizontal gallery on my page is broken in mobile view.
May 26, 2020 at 8:03 pm #1216643Hey Alexander,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoMay 27, 2020 at 1:13 pm #1216922Okay, done that!
May 27, 2020 at 4:33 pm #1217019Hi Alexander,
The plugin should generate a link which we can use to access your site.
Please put the link in private content.Best regards,
NikkoMay 29, 2020 at 12:39 pm #1217670This reply has been marked as private.May 29, 2020 at 6:16 pm #1217825This reply has been marked as private.June 1, 2020 at 7:03 am #1218325Hi Alexander,
Thanks for giving us admin access and I apologize for the delay.
This plugin is causing the issue: ShortPixel Image Optimizer
If you deactivate it, you will see it working properly.Best regards,
NikkoJune 3, 2020 at 9:40 am #1218986This reply has been marked as private.June 8, 2020 at 8:47 am #1220384Hi Alexander,
Yes, it’s recommended within the enfold-admin, and unfortunately with frequent updates conflicts sometimes arise.
Can we ask for the access again? it’s already expired.
Maybe there’s a setting that causes the issue and the plugin may not be needed to deactivate at all.Best regards,
NikkoJune 8, 2020 at 8:50 am #1220386This reply has been marked as private.June 8, 2020 at 8:53 am #1220387This reply has been marked as private.June 9, 2020 at 8:13 pm #1220953Hi Alexander,
I have enabled the plugin again but have unchecked:
Deliver the WebP versions of the images in the front-end: under Advanced
Once that’s checked, this is also selected:
Using the
which is basically causing the issue.Best regards,
NikkoAugust 2, 2020 at 11:49 am #1234592This reply has been marked as private.August 3, 2020 at 1:31 pm #1234838Hi Alexander,
I’m glad that I could help :)
Thanks for using Enfold and have a great day!Best regards,
Nikko -
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