Viewing 12 posts - 1 through 12 (of 12 total)
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  • February 14, 2022 at 4:45 pm #1340532
    agentur2c

    Hey there,
    i have a horizon gallery for the desktop site and it looks good, when it comes to the mobile view, i see only a third of the complete pictures (doors), and i have no possibility to switch it to smaller pictures, so i can see the complete door in the mobile view. I took the same gallery for desktop and blind the visibility for Tablet and mobile (small and very small view) and for the second gallery i blind the visibility for the big and middle views, but there is no difference. On my mobile version i only see a small piece of the doors – no chance for changing the gallery settings for the height and picture height.

    Eingangstüren

    pls. scoll down till the end…

    What do i oversee?

    Thanks for your help!

    February 15, 2022 at 1:33 pm #1340693
    Ismael

    Hey agentur2c,

    Thank you for the inquiry.

    The size of the door images is only 260x185px. Have you tried selecting a different thumbnail or size in the the Styling > Gallery Settings > Image Size settings? Please edit the horizontal slider element, look for the settings that we mentioned above and select a different thumbnail.

    Best regards,
    Ismael

    February 15, 2022 at 1:41 pm #1340696
    agentur2c

    Hey Ismael,

    thanks for your answer – i already tried all possibilities with Image Size, Galerie Height – single or in Kombination – nothing makes the Gallerie higher, i only see the same height and the bigger the Image Size i choose, the smaller is the cutout of the door. So nothing makes the Gallery itself bigger, higher.. I have no Idea, wich adjustment could work…

    Best regards,
    Constanze

    February 16, 2022 at 6:54 am #1340843
    Ismael

    Hi,

    Thank you for the update.

    Did you find and adjust the settings that we mentioned above? What is the original size of the door images? Please post the site details in the private field so that we can check the settings of the slider.

    Best regards,
    Ismael

    February 16, 2022 at 4:32 pm #1340921
    agentur2c

    Hi Ismael,
    i tried all what you said and found nothing. Maybe its only a small checkbox i oversee :)
    The doors have a size of 425 x 850px
    Thanks for your help!
    Constanze

    February 17, 2022 at 5:02 am #1341036
    Ismael

    Hi Constanze,

    Thank you for the info.

    You might have forgotten to include the username for the login account. We also get a forbidden error when we try to access the wp-admin link above. Do you have any idea why is that happening?

    Best regards,
    Ismael

    February 17, 2022 at 11:42 am #1341093
    agentur2c
    This reply has been marked as private.
    February 18, 2022 at 6:01 am #1341275
    Ismael

    Hi,

    Thank you for the info.

    For some reason, we are getting a 403 forbidden error when we try to access the dashboard or the login page. Did you change the login URL? Please make sure that the dashboard is accessible from the following countries (see private field), or just disable the security plugin temporarily.

    Best regards,
    Ismael

    February 18, 2022 at 9:52 am #1341306
    agentur2c

    Hi Ismael,
    ok, i see the Problem – we disabled the security for the moment, so you can have a closer look!

    Thanks!

    February 21, 2022 at 4:15 am #1341563
    Ismael

    Hi,

    We selected the first option (No scaling) in the Styling > Gallery Settings > Image Size settings, then added this css code to display the actual height of the gallery images on mobile view.

    @media only screen and (max-width: 767px) {
  /* Add your Mobile Styles here */
  .responsive .av-horizontal-gallery-img {
    height: 100%;
    width: 100%;
  }
}

    Best regards,
    Ismael

    February 21, 2022 at 10:38 am #1341601
    agentur2c

    Hi,

    where did you add the code? I could not find it. So if i took the mobile, then it works – when i squeeze the destop-view to mobile, it does not work. Is that normal behaviour? Then it is ok for me.

    Thanks for you help!
    Best regards,
    Constanze

    February 22, 2022 at 5:15 am #1341746
    Ismael

    Hi,

    when i squeeze the destop-view to mobile,

    Did you try purging the cache on your desktop? You may need to refresh the page in order to get the correct sizes because the theme dynamically calculates the size of the images or of the sliders on page load. Please feel free to open another thread if you have more questions.

    Thank you for your patience.

    Best regards,
    Ismael

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